[Hiring] Business Operations Analyst II @Akamai

Role Description

Would you like to support a 2,500-person professional services, support, and account management organization? Would you like to own the implementation of complex reporting and dashboard solutions? Join our Global Delivery Excellence Team!

The Delivery Excellence team supports Akamai's 2,500+ person Global Services and Support organization. This organization is made up of Professional Services, Customer Support, and Account Management. The team uses complex data and action driven tools/models to influence operational efficiency, quality and compliance.

As a Business Operations Analyst II, you will be responsible for:

• Collaborating with business stakeholders to gather, analyse, and document requirements, translating them into clear functional and technical specifications.
• Defining problem statements, identifying business needs, and recommending data-driven solutions to improve processes and outcomes.
• Performing data analysis to identify trends, patterns, and actionable insights that support business decision-making.
• Designing, developing, and maintaining intuitive, user-friendly dashboards and reports using visualization tools (preferably Tableau).
• Owning reporting and dashboard delivery, ensuring timely implementation and driving adoption through effective communication, training, and stakeholder engagement.
• Writing and optimizing SQL queries for data extraction, transformation, and validation across multiple data sources.

Qualifications

• 4+ years' relevant experience and a bachelor's degree.
• Development experience on business intelligence reporting platforms such as Tableau, etc.
• Experience demonstrating analytical skills with ability to provide data backend analysis.
• Exposure to confidential data handling.
• Great initiative for results, ability to handle ambiguity and cross team dynamics.
• Good communication (verbal and written), presentation, and interpersonal skills.

Benefits

• Opportunities to grow, flourish, and achieve great things.
• Benefits surrounding all aspects of your life: health, finances, family, work time, and personal endeavors.
• Benefit plan options designed to meet individual needs and budget, both today and in the future.