[Hiring] Business Intelligence Group Manager, Ops & CX @Alma

Role Description

Alma’s Data teams are on a transformative journey, evolving their culture and infrastructure to be AI-first and deeply data-driven. As the BI Group Manager for Operations & Customer Experience, you will be a pivotal leader in this evolution, sitting at the intersection of complex business operations and advanced analytics. Reporting to the Senior Manager of Alma’s Business Intelligence, you will lead the BI analysts supporting our Core Operations, Customer Experience and Finance value streams. Your mission is to move beyond standard reporting to provide the strategic insights and robust data products that allow Alma to scale efficiently while maintaining a world-class customer experience.

Outcomes: How We’ll Define Success in the First 12 Months

• Establish Strategic Trust & Roadmap Ownership: Fully integrate with stakeholders in Operations, CX, and Finance. Become the primary owner of the team’s work, roadmap, and delivery.
• Drive Long-Term Strategic Planning: Lead the creation of the H2 and 2027 BI strategy, defining ambitious business goals, multi-quarter roadmaps, and resource plans.
• Bridge the Gap Between Business Needs & Data Products: Partner with Data Science and Data Engineering leaders to craft a vision for the next generation of data products.
• Operational & Financial Integrity: Collaborate with the Finance team to ensure data fulfills requirements for the 2026 financial audit.

Other Responsibilities: What Else You Will Do

• Direct Leadership & Coaching: Manage and mentor a team of BI analysts, guiding their career development and fostering a culture of autonomy.
• Cross-Functional Collaboration: Serve as the "connective tissue" between your pods and the broader data organization.
• Workflow & Skill Evolution: Evolve the team's technical and analytical capabilities, driving the adoption of modern practices.
• Operational Excellence: Identify opportunities for synergy across teams and manage operational costs and resource utilization.
• Tactical Contribution & Technical Delivery: Contribute directly to complex data modeling and advanced analytics.
• Strategic Enablement & Data Fluency: Ensure new data assets are understood and utilized, designing training programs for new data launches.

Qualifications

• 7-10 years of experience working in data analytics or BI.
• 3-4 years of experience managing analysts.
• Track record of influencing executive stakeholders and navigating misaligned incentives.
• Mastery of the modern data stack (SQL, DBT, BI visualization tools).
• Experience turning around complex team dynamics and motivating employees through change.
• Demonstrated history of identifying and deploying new tools to increase team velocity.
• Ability to navigate uncertainty and translate abstract strategies into actionable plans.

Benefits

• Remote-first company.
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans.
• 401K plan (ADP).
• Monthly therapy and wellness stipends.
• Monthly co-working space membership stipend.
• Monthly work-from-home stipend.
• Financial wellness benefits through Northstar.
• Pet discount program through United Pet Care.
• Financial perks and rewards through BenefitHub.
• EAP access through Aetna.
• One-time home office stipend to set up your home office.
• Comprehensive parental leave plans.
• 12 paid holidays and 1 Alma Give Back Day.
• Flexible PTO.
• Salary Band: $150,000 - $165,000.