[Hiring] Business Intelligence Analyst @Playlist

Role Description

At Playlist, we're reimagining how businesses harness the power of data to drive meaningful insights and transform decision-making. Our Business Intelligence team is the strategic nerve center that transforms raw information into powerful insights, empowering our international partnerships and marketing teams to make impactful choices. As a Business Intelligence Analyst II, CX Analytics, you'll be a critical data partner for our CX organization, building the analytical infrastructure that tells the story of our customers.

• Develop sophisticated dashboards and data visualizations in Tableau and Hex that translate complex data into clear, actionable insights for stakeholders across the CX organization.
• Design and maintain robust data models using SQL in dbt, creating a single source of truth that drives strategic decision-making.
• Collaborate closely with cross-functional teams to understand business objectives and develop data solutions that illuminate key performance indicators.
• Build and refine data pipelines, working with sources like Zendesk and Salesforce.
• Partner with stakeholders to build roadmaps and prioritize projects that drive the most impact across the company, bridging communication between data and business teams.
• Contribute to the team's technical growth by sharing knowledge and supporting collaborative learning initiatives.

Qualifications

• Expertise with data analysis, visualization, and transformation.
• Strong coding skills in at least one of: Python, R, or SQL (dbt is a plus).
• Proficiency in data visualization tools (Looker, Power BI, Tableau, Hex).
• Exceptional ability to communicate complex technical concepts to non-technical audiences.
• Analytical mindset with a talent for translating data into strategic business insights.
• Collaborative approach to problem-solving and team dynamics.
• Experience with Customer Experience/Support Analytics.
• Comfort with a remote work environment, collaborating with team members across the globe.

Company Description

We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.