[Hiring] Business / Data Analyst Level III @LMI

Role Description

LMI is seeking a Business / Data Analyst at the Level III level to produce the trusted assessment and reporting foundation for Department of Veterans Affairs (VA) Agile and Atlassian Cloud modernization initiatives. The role combines business process discovery, quantitative analysis, stakeholder interviews, and operational reporting to help leaders make informed decisions about readiness, sequencing, training, and tool adoption.

• Document how teams manage work today.
• Analyze Jira Cloud usage, workflow patterns, survey responses, and interview findings.
• Establish a reliable inventory of teams, projects, and readiness needs.
• Translate disparate information into clear findings, repeatable classifications, practical recommendations, and portfolio-level measures using Excel and Power BI or Tableau.
• Understand the meaning and limitations of each measure, distinguish reported behaviors from observed evidence, and work directly with users to resolve inconsistencies.
• Bring analytical rigor, organized requirements management, and the ability to communicate findings in language decision-makers can act on.

Responsibilities

• Inventory projects, teams, tooling, workflows, user populations, and current-state Jira Cloud configurations.
• Document current Jira usage and processes, run readiness surveys and interviews, analyze Jira and survey data, track agile and portfolio metrics, and maintain data quality.
• Develop and administer readiness surveys, structured interviews, and validation workshops with stakeholders.
• Analyze survey results, Jira Cloud activity, Agile maturity, and portfolio measures to classify needs and support delivery-wave sequencing.
• Define metric specifications, data dictionaries, quality checks, and repeatable data collection procedures.
• Build Excel, Power BI, or Tableau analyses and concise findings presentations for operational and leadership audiences.
• Partner with platform and training teams to translate assessment results into onboarding support tiers and learning paths.
• Design and maintain structured assessment tools, interview protocols, process maps, inventories, and documented classification criteria for teams and work-management practices.
• Reconcile survey participation, Jira project data, workforce rosters where authorized, and team-provided information; flag missing or conflicting records.
• Define baseline and follow-up measures for readiness, team maturity, Jira Cloud adoption, training progress, and data completeness, with clear denominators and refresh rules.
• Produce traceable findings readouts, dashboards, and prioritized recommendations that explain assumptions, exceptions, and data-quality limitations.
• Collaborate with engineers and platform administrators to validate source-to-report mappings and ensure metrics remain accurate after configuration changes.

Qualifications

• Required: Bachelor's degree in business analytics, business administration, information systems, statistics, economics, or a related field. Four additional years of relevant experience may substitute for a Bachelor's.
• 3+ years of relevant business analysis, process analysis, reporting, or quantitative analysis experience.
• Experience with Jira reporting, data extraction, and assessment of workflow/process use.
• Strong Excel capabilities and hands-on Power BI or Tableau skills.
• Ability to conduct stakeholder interviews, document requirements, and validate data quality.
• Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements.
• Atlassian ACP-120 (Jira Administration for Cloud) or SAFe Lean Portfolio Management (LPM) certification.
• Experience organizing interview notes, survey results, and system-generated data into defensible findings and practical business recommendations.
• Ability to write concise requirements, process narratives, KPI definitions, and validation procedures for mixed technical and nontechnical audiences.
• Desired: Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly desirable.
• Experience with survey analytics, portfolio KPIs, and federal IT organizations.
• SQL, Confluence, and Jira Align exposure.
• Knowledge of Agile delivery, portfolio terminology, and change measurement in large, distributed organizations.
• A master's degree in business analytics, information systems, data science, statistics, or public policy is desirable.
• Additional certifications such as IIBA Certification of Capability in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP), or Microsoft Power BI Data Analyst (PL-300) are desirable.

Benefits

• Target Salary Range: $85,000 - $120,000
• The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation.
• Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

• US-Remote