[Hiring] Business and Data Analyst, Education North America Lead @8100 United States - Genesys Cloud Services, Inc.

Role Description

The Business Analyst supports the Genesys Education organization by transforming complex data into clear, actionable insights that drive operational efficiency and supports data-driven decision making.

• Extract, transform, and analyze data from various sources, including platforms such as Snowflake to identify performance trends, key metrics, and opportunities for improvement.
• Build statistical models and data outputs to support strategic planning and operational decision-making.
• Provide insights and recommendations to leadership based on data-driven findings.
• Assist in the design, development, and maintenance of Tableau dashboards that provide key performance indicators (KPIs), learner outcomes, training effectiveness, and operational metrics.
• Create automated and scalable reporting solutions that simplify access to data and insights for cross-functional use.
• Drive regular touchpoints with various stakeholders to continuously refine dashboards based on evolving business needs and stakeholder feedback.
• Work closely with cross-functional teams to understand data needs and deliver actionable insights.
• Lead data-driven discussions and support leaders in interpreting analytics to guide strategic decisions.
• Translate complex analytical concepts into clear, accessible language for non-technical audiences.
• Assist in the development of a long-term analytics strategy for the Education organization.
• Identify opportunities to improve on data governance, reporting processes, and analytical frameworks.
• Support projects focused on enhancing operational efficiency and program performance with the use of data outputs and metrics.

Qualifications

• BA/BS in Business or related field or MBA
• 3-5 years of related operations and job experience
• Strong skillset in SQL, data modeling, Tableau, Snowflake and analytics tools; familiarity with data warehouse concepts and Snowflake architecture.
• Proficiency in Excel; experience with complex formulas and data presentation
• Working knowledge of data modeling, ETL concepts, and analytics best practices
• Ability to clearly communicate insights, both verbally and visually, to stakeholders at all levels
• Comfortable working across teams, building strong relationships, and influencing decisions through data
• Ability to quickly understand complex software and concepts
• A drive to learn and master new technologies and techniques
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Ability to take initiative and be proactive
• Ability to work independently and be resourceful

Requirements

• Market-competitive salary with an anticipated base compensation range of $80,200.00 - $149,000.00
• Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
• This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments