Business and Data Analyst, Education North America Lead @8100 United States - Genesys Cloud Services, Inc.
Data Analysis
Salary $80,200.00 - $1..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted Today

[Hiring] Business and Data Analyst, Education North America Lead @8100 United States - Genesys Cloud Services, Inc.

Today - 8100 United States - Genesys Cloud Services, Inc. is hiring a remote Business and Data Analyst, Education North America Lead. 💸 Salary: $80,200.00 - $149,000.00 📍Location: USA

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Business Analyst supports the Genesys Education organization by transforming complex data into clear, actionable insights that drive operational efficiency and supports data-driven decision making.

  • Extract, transform, and analyze data from various sources, including platforms such as Snowflake to identify performance trends, key metrics, and opportunities for improvement.
  • Build statistical models and data outputs to support strategic planning and operational decision-making.
  • Provide insights and recommendations to leadership based on data-driven findings.
  • Assist in the design, development, and maintenance of Tableau dashboards that provide key performance indicators (KPIs), learner outcomes, training effectiveness, and operational metrics.
  • Create automated and scalable reporting solutions that simplify access to data and insights for cross-functional use.
  • Drive regular touchpoints with various stakeholders to continuously refine dashboards based on evolving business needs and stakeholder feedback.
  • Work closely with cross-functional teams to understand data needs and deliver actionable insights.
  • Lead data-driven discussions and support leaders in interpreting analytics to guide strategic decisions.
  • Translate complex analytical concepts into clear, accessible language for non-technical audiences.
  • Assist in the development of a long-term analytics strategy for the Education organization.
  • Identify opportunities to improve on data governance, reporting processes, and analytical frameworks.
  • Support projects focused on enhancing operational efficiency and program performance with the use of data outputs and metrics.

Qualifications

  • BA/BS in Business or related field or MBA
  • 3-5 years of related operations and job experience
  • Strong skillset in SQL, data modeling, Tableau, Snowflake and analytics tools; familiarity with data warehouse concepts and Snowflake architecture.
  • Proficiency in Excel; experience with complex formulas and data presentation
  • Working knowledge of data modeling, ETL concepts, and analytics best practices
  • Ability to clearly communicate insights, both verbally and visually, to stakeholders at all levels
  • Comfortable working across teams, building strong relationships, and influencing decisions through data
  • Ability to quickly understand complex software and concepts
  • A drive to learn and master new technologies and techniques
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
  • Ability to take initiative and be proactive
  • Ability to work independently and be resourceful

Requirements

  • Market-competitive salary with an anticipated base compensation range of $80,200.00 - $149,000.00
  • Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
  • This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits

  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Business and Data Analyst, Education North America Lead @8100 United States - Genesys Cloud Services, Inc.
Data Analysis
Salary $80,200.00 - $1..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted Today
Apply for this position Unlock 75,518 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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