[Hiring] Business Analyst, Technical Enablement @Practifi

Role Description

Our Technical Enablement team is the bridge between what our clients need and what our platform can deliver. As a Business Analyst, you’ll be the voice of the client—leading conversations, translating complex business requirements into clear specifications, and making sure nothing gets lost between “what they asked for” and “what we build.” You’ll work in a paired model alongside Technical Consultants so you can focus on the relationship and requirements side while they focus on the technical build.

This isn’t a role that exists in a silo. You’ll talk to anyone you want, contribute to discussions across teams, and see how your work directly impacts our clients’ success.

Your Day-to-Day (The Honest Version)

Here’s what you’ll actually be doing:

The Core Work:

• Serve as the primary point of contact for client MSP accounts, managing ongoing communication, timelines, and deliverables so clients always know where things stand.
• Lead discovery sessions and client meetings to gather, clarify, and document requirements—translating business needs into clear, actionable specs for the technical team.
• Advise clients on standard Practifi functionality versus custom builds, guiding them toward best-practice solutions that maximize value.
• Coordinate with Technical Consultants, Client Success, and leadership to keep projects on track and resolve issues before they escalate.

The Reality Check:

• You’ll navigate a learning curve—with a dedicated Practibuddy by your side.
• Our documentation is robust, but evolving; feedback is valued.
• Curiosity is celebrated—questions are encouraged.
• We solve challenges as a team, not in silos.

The Growth Part:

• Annual Learnbucks stipend for continued education.
• Transparent, real promotion pathways—we grow from within.
• Direct exposure to leadership and multiple departments.
• Space to experiment, fail fast, and innovate.

Qualifications

• 3–5 years of experience in a business analyst, requirements analyst, or client-facing consulting role within SaaS, fintech, or professional services.
• Demonstrated ability to lead client meetings independently and demonstrate value of technical projects, translating business needs into actionable plans.
• Experience managing multiple concurrent client engagements with strong organizational and prioritization skills.
• Familiarity with CRM platforms (Salesforce preferred).

Requirements

• Someone who’s comfortable being themselves (pets bombing Zoom calls welcome).
• Curiosity about how things work and how they could work better.
• Appreciation for transparency (we share everything—pay, challenges, wins).
• Collaborative spirit (our Slack channels cover everything from work projects to reality TV).

Benefits

• Competitive salary: $75,000 – $95,000 (yes, we’re transparent about pay).
• 20 days paid vacation, 10 days paid sick, 3 paid personal days, 3 paid volunteering days (all annual from day one).
• Comprehensive benefits package.
• Annual Learnbucks for continued education.

Company Description

Practifi is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We value transparency in our hiring process. Please note that portions of our recruitment process may involve the use of AI-assisted tools to help review applications and match candidates to job requirements. All final hiring decisions are made by our human recruitment team, ensuring fair and thoughtful consideration for every applicant.