[Hiring] Business Analyst - Services Coordinator @Gainwell Technologies LLC

Role Description

As a Business Analyst - Services Coordinator at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

The Business Analyst / Services Coordinator serves as the primary liaison between clients, business stakeholders, and internal operational teams to support the delivery and provisioning of product services. This role is responsible for gathering, analyzing, and translating client requests into clear business requirements and actionable work items for internal teams.

The position combines business analysis, service coordination, ticket management, project support, and client engagement responsibilities to ensure service requests are effectively managed from intake through completion. Key responsibilities include:

• Leading internal and client ticketing calls
• Proactively managing open client tickets
• Coordinating issue resolution efforts
• Ensuring timely follow-up and stakeholder communication
• Supporting service-related projects
• Maintaining operational documentation
• Contributing to process improvement initiatives
• Helping minimize operational impact through effective issue management and cross-functional collaboration

Qualifications

• Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent work experience
• Experience in business analysis, service coordination, operations support, or client-facing roles
• Experience using ServiceNow in a user capacity to manage incidents, requests, and service workflows
• Experience using Azure DevOps (ADO) in a user capacity to manage work items, user stories, defects, and project tasks
• Familiarity with Application Lifecycle Management (ALM) processes and tools
• Strong analytical, problem-solving, and organizational skills
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong attention to detail and customer service orientation

Requirements

• Knowledge of ITIL service management principles
• Experience supporting software development or service delivery organizations
• Experience working with cross-functional business and technical teams
• Experience supporting project implementation and operational readiness activities

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies to help build your skills and capabilities

Company Description

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.