[Hiring] Business Analyst, Sales Technology @CNO Financial Group, Inc.

Role Description

CNO Financial Group is hiring a Business Analyst, Sales Technology serves as the liaison between enterprise licensing, technology teams, and key stakeholders to support system enhancements, product implementations, process improvements, automation opportunities, issue resolution, and reporting needs. The role combines business analysis, systems testing, advanced data analysis, and enterprise licensing subject-matter expertise to translate business needs into requirements and actionable insights. This position is dedicated to enterprise licensing while partnering with Sales and other areas whose processes intersect with licensing activities.

• Lead business analysis for enterprise licensing initiatives by eliciting, analyzing, documenting, and validating requirements, process flows, and expected outcomes.
• Develop and execute test plans, scenarios, cases, scripts, user acceptance testing, regression testing, process validation, and post-implementation verification; document and track defects through resolution.
• Serve as the enterprise licensing subject-matter expert during project planning, testing, implementation, and issue resolution for onboarding, appointments, renewals, assignments, hierarchy changes, terminations, and license maintenance.
• Analyze processes, systems, and operational data to identify service gaps, recurring issues, manual work, control needs, and opportunities for automation or scalable improvement.
• Partner with technology teams and stakeholders in sales and supporting areas to assess upstream and downstream impacts and recommend practical solutions.
• Produce requested operational and ad hoc reports by extracting and analyzing data from business objects and other reporting sources.
• Monitor implemented changes, validate intended outcomes, maintain accurate project and testing documentation, and use approved AI and business tools to improve analysis, reporting, and efficiency.

Qualifications

• Strong knowledge of business analysis practices, including requirements elicitation, process analysis, user stories, acceptance criteria, documentation, and impact assessment.
• Working knowledge of software testing and quality-assurance practices, including test planning, user acceptance testing, regression testing, defect management, and results validation.
• Knowledge of insurance agent licensing, appointments, onboarding, renewals, assignments, hierarchy maintenance, and terminations, or the ability to quickly develop this expertise.
• Strong analytical, critical-thinking, research, root-cause analysis, and problem-solving skills with the ability to develop practical recommendations.
• Excellent written, verbal, facilitation, and presentation skills, including the ability to explain technical information to nontechnical stakeholders and build cross-functional alignment.
• Ability to work independently, manage multiple priorities, maintain detailed documentation, and deliver accurate, high-quality work in a changing environment.
• Advanced proficiency in Microsoft Excel, including pivot tables, data analysis, data validation, lookups, and organizing and interpreting large data sets; experience with Business Objects or comparable reporting platforms, with the ability to learn existing reports, identify appropriate data sources, and produce accurate requested reports.

Requirements

• Bachelor’s degree in business administration, Computer Science, Information Systems, Operations, or 8 years of related work experience.
• 3 years of experience in business analysis, insurance operations, licensing, process improvement, testing, including requirements gathering, data analysis, reporting, and stakeholder collaboration.

Benefits

• Medical, Dental, and Vision insurance
• Performance-based bonus or sales incentive
• 401(k) retirement plan with company match
• Short-term & long-term disability insurance
• Paid time off and 10 corporate holidays
• Paid parental leave
• Company-paid life insurance
• Mental & Financial Well-Being Resources

Company Description

CNO Financial Group, Inc. (NYSE: CNO) is a leading insurance and financial services company focused on securing the future of middle‑income America. Through brands such as Bankers Life, Colonial Penn, Optavise, and Washington National, CNO delivers life and health insurance, annuities, financial services, and workforce benefits to more than 3.3 million policyholders, supported by $38.3 billion in total assets.

With a strong financial foundation, national presence, and a culture rooted in integrity, excellence, and people‑first values, CNO offers meaningful opportunities for professional growth and impact across its U.S. locations, including its headquarters in Carmel, Indiana.