[Hiring] Business Analyst, Operations @Red Nucleus

Role Description

Red Nucleus is hiring a Business Analyst, Operations to join our global team. This role will be remote.

The Business Analyst, Operation is responsible for executing, maintaining, and continuously improving the enterprise delivery operating model, governance processes, resource management practices, and operational reporting capabilities. Reporting to the Operational Excellence Lead, this role serves as a key member of the Operational Excellence Center of Excellence (COE), helping to drive operational consistency, delivery performance, data integrity, and process adoption across all business units.

This position partners closely with Operations Leads, Project Management, Resource Managers, Finance, Sales Operations, and Business Systems teams to ensure enterprise standards are consistently executed and operational insights are translated into actionable improvements.

Success in this role requires a highly analytical, process-oriented professional who is comfortable working across teams, managing complex data, and driving operational improvements in a fast-paced professional services environment.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Project Management, Information Systems, Finance, or a related field.
• 3-5+ years of experience in:
  • Project Operations
  • PMO Operations
  • Professional Services Operations
  • Resource Management
  • Business Operations
  • Operational Excellence

Requirements

• Experience supporting operations within a professional services, consulting, or technology services organization.
• Understanding of:
  • Resource planning and utilization management
  • Capacity forecasting
  • Portfolio reporting
  • Operational governance
  • Professional services delivery models
• Strong Microsoft Excel capabilities.
• Experience with PSAs, ERPs, CRMs, IT ticketing systems, and project portfolio management systems.
• Ability to translate operational data into meaningful business insights.
• Strong communication, facilitation, and stakeholder management skills.
• Proven ability to drive process improvement initiatives.

Benefits

• Rich working environment that encourages innovation.
• A culture focused on meaningful work, community, and fun.
• International recognition as a “Great Place to Work".

Management Responsibilities

• Serves as an operational partner to delivery and business leadership teams.
• Foster a culture of clarity, accountability, and continuous improvement.

Supervisory Responsibility

• May provide guidance and mentorship to junior operations team members.

Preferred Qualifications

• Experience supporting multi-business-unit service organizations.
• Experience with:
  • Oracle NetSuite
  • Oracle Suite Projects Pro
  • Salesforce CRM
  • UKG
• Lean, Six Sigma, PMP, PMI-PMOCP, or related operational certifications.
• Experience supporting enterprise transformation initiatives.

Physical Demands

• Prolonged sitting at a desk or workstation while using a computer, attending virtual meetings, and performing job duties.
• Repetitive hand and finger motions for typing, data entry, and use of standard office equipment (keyboard, mouse, phone).
• Ability to lift and carry light items (generally up to 10–15 pounds), such as a laptop, files, or small office supplies.
• Ability to maintain a safe and ergonomically appropriate home workspace in compliance with company guidelines.

Work Environment

• Duties are performed primarily in a home‑based office or office environment.
• The workspace should be free from excessive noise or distractions to support meetings and productivity.
• Standard office equipment: Work is performed using typical office tools such as a computer, phone, printer, and other peripherals.
• Prolonged screen exposure: Regular use of computer and video conferencing platforms.
• Virtual collaboration: Frequent interaction with team members, clients, or stakeholders via email, messaging platforms, and video conferencing.