[Hiring] Business Analyst (Integrations & Carriers) @Miratech

Role Description

We are looking for a Business Analyst with experience in integrations and telecom carrier domains. The role focuses on UC/CCaaS platforms, carrier integrations, and communication services, ensuring seamless connectivity, data flow, and alignment with business needs.

• Work with stakeholders to gather and document business and technical requirements related to integrations and carrier services
• Analyze and support UC/CCaaS platforms, carrier connections, and messaging flows
• Act as a bridge between business, IT, and integration teams, ensuring clear communication across all parties
• Support integrations involving carrier APIs, SIP/BYOC, and connector frameworks
• Analyze existing integration processes and propose improvements for scalability and efficiency
• Evaluate solutions to ensure alignment with business requirements and technical constraints
• Contribute to project planning, tracking, and delivery coordination
• Develop test plans, support UAT, and validate integration scenarios
• Prepare and maintain documentation (requirements, process flows, integration specs, reports)

Qualifications

• 3+ years of experience in Business Analysis
• Understanding of UC/CCaaS platforms and communication ecosystems
• Basic knowledge of SIP protocols, carrier integrations, and APIs
• Exposure to Microsoft Teams, Graph API, or PowerShell is a plus
• Understanding of SBC (Session Border Controller) operations and fraud detection concepts
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience with requirements gathering, documentation, and process analysis
• Familiarity with Agile or Waterfall methodologies
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong attention to detail and ability to manage multiple priorities

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.