[Hiring] Business Analyst III @Robert Half

Role Description

The Business Analyst III will facilitate the elicitation of, and document, business functional processes with a view to providing a link between the business requirements and the system analysis performed with the team. The business analysis function will document opportunities for improving business function in collaboration with BT and will be responsible for documenting business requirements and business process.

• Leads business analysis efforts, drives developing business requirement definition and feature identification that will:
  • Close gaps
  • Refine/streamline processes
  • Increase efficiency and quality
  • Reduce costs
  • Eliminate waste
  • Support auditing controls and compliance
  • Educate clients
  • Improve communication
  • Increase client satisfaction
• Consults with various subject matter experts from throughout the business (at all levels) to translate customer needs into business requirement documentation.
• Works directly with vendors and IT to review solutions to address business requirements, complete detailed fit/gaps and support recommendations to senior management.
• Mentors other team members.
• Assesses impact to current and future business processes and systems, assessing upstream & downstream effect of business and system.
• Develops advanced reports and dashboards to drive decision-making.
• Serves as a liaison between IT, various departments within Corporate Services and various field locations.
• Communicates with impacted and interested groups within Corporate Services, Protiviti and various field locations.
• Supports teamwork and solicits input from internal and external clients on processes, procedures, technology.
• Conducts and facilitates management training sessions related to system enhancements or any changes made to processes, procedures, or policies.
• May require onsite visits to field locations to conduct/facilitate management training sessions related to system enhancements, auditing or compliance issues, or any changes made to processes, procedures, or policies.
• Ensures a high level of customer service to both internal and external customers.
• Obtains admin-level platform certification to ensure understanding of platform capabilities and limitations.
• Facilitates meetings with stakeholders and end users to gather feedback on potential solutions.
• Performs basic configuration on non-production instance of platforms as needed to demonstrate potential solutions to stakeholders and IT partners.
• Proposes basic solutions from a functional perspective, based on business and platform understanding.
• Leads process optimization initiatives and supports change management efforts.
• Acts as a trusted advisor, aligning business needs with technical solutions.

Qualifications

• AA or Certification degree in related field or equivalent experience.
• 3+ years of business functional area experience, including 5+ years’ experience with Business Applications.
• MS Office Suite and complete SDLC experience.
• Ability to document process and data flows.
• Extensive in-depth knowledge of multiple enterprise applications.
• Various project management methodologies experience.
• Maintain functional knowledge of Salesforce and be able to map those capabilities to business issues.
• Ability to interact and communicate with customers of varying levels of expertise.
• Ability to communicate complex business information to partners and stakeholders.
• Ability to communicate in-depth business processes to technical resources.
• Ability to create very complex process flow diagrams or flowcharts that demonstrate business or system process flow.
• Ability to gather requirements effectively; document requirements and confirm observations with Business owners, Stakeholders and Senior Management.
• Ability to perform fit/gap analysis on medium to large project initiatives.
• Ability to write very complex queries and reports.
• Ability to develop and manage multiple enterprise-wide project plans, meeting established deliverables and timelines.
• Ability to execute based upon directions from senior team member.

Requirements

• The typical hourly pay rate for this position is negotiable depending upon experience and location: $45.19 - $66.35.

Benefits

• Medical, vision, and dental insurance.
• Life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.