[Hiring] Business Analyst II @Mass General Brigham

Role Description

Make an Impact Through Technology

Join a collaborative team dedicated to delivering innovative software solutions that support critical business and operational needs across Mass General Brigham. In this role, you will design, develop, test, implement, and maintain software applications while partnering with end users to ensure successful adoption and ongoing performance. This is an excellent opportunity for a technology professional who enjoys problem-solving, continuous improvement, and making a direct impact through technology.

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization’s workflows, benefit designs, and operational needs.
• Analyze business processes and system requirements to identify and deliver effective technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation.
• Provide application support by identifying, investigating, and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize application adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates.

Qualifications

• Bachelor's Degree in Information Systems required.
• Can this role review and consider experience in lieu of a degree? Yes.
• 3 years of Medicare experience, benefits and reimbursement experience, along with QNXT configuration experience highly preferred.
• Experience in the development, support, or operation of software applications 2-3 years required.

Requirements

• Strong analytical and problem-solving skills and Strong QNXT configuration experience.
• Experience supporting, developing, or implementing software applications.
• Ability to translate business needs into technical solutions.
• Strong communication skills with the ability to train and support users at all levels.
• Detail-oriented with a commitment to quality, accuracy, and continuous improvement.
• Ability to work effectively both independently and in a team environment.

Benefits

• Full Time benefitted role.
• M-F Eastern Business Hours required. 8a, 830a or 9a ET start time highly preferred daily for business needs.
• Video interview is required for all candidate interviews; Microsoft Teams Video is required for all employees for daily business needs.
• Remote work requires a stable, secure, quiet, compliant work-station using MGB issued equipment and will be verified day 1.
• If local to Massachusetts, onsite meetings are optional and planned ahead.
• Scheduled Weekly Hours: 40.
• Employee Type: Regular.
• Work Shift: Day (United States of America).
• Pay Range: $75,275.20 - $109,553.60/Annual.