[Hiring] Business Analyst / Configuration Manager @Business Transformation Services Powered

Role Description

We are seeking an experienced Business Analyst / Configuration Manager with specialized expertise in the Healthie EMR and practice management platform. In this role, you will act as the crucial bridge between clinical/administrative stakeholders and technical development teams. You will own the configuration of our Healthie environment, translate complex clinical workflows into precise system setups, and write crystal-clear, testable user stories to drive continuous platform optimization.

Key Responsibilities

• Healthie EMR Configuration & Administration
  • Configure and manage the Healthie platform, including custom intake flows, e-sign policy forms, electronic charting templates, and automated client onboarding sequences.
  • Set up multi-provider scheduling rules, custom appointment types, and calendar availability constraints.
  • Configure role-based user permissions, security access profiles, and team member hierarchies to safeguard patient and business data.
  • Manage backend settings, automated client/provider notifications, billing parameters, and third-party marketplace integrations (e.g., e-labs, e-rx, Fullscript).
• Business Analysis & Requirements Elicitation
  • Conduct discovery sessions with clinical staff, practice managers, and executives to map out "As-Is" and "To-Be" clinical and administrative workflows.
  • Perform gap analysis to identify opportunities for process automation and efficiency gains within Healthie.
  • Maintain system documentation, requirement traceability matrices (RTM), and configuration logs.
• Agile User Story Writing & Backlog Management
  • Write comprehensive, non-prescriptive user stories following standard agile frameworks (As a... I want to... So that...) paired with precise, testable acceptance criteria.
  • Translate high-level strategic objectives into granular epics, user stories, and tasks ready for configuration or technical sprint execution.
  • Partner with QA and product owners to define the "definition of done," participate in user acceptance testing (UAT), and validate deployed features.

Qualifications

• Required
  • 4 to 6 years of experience as a Business Analyst, Systems Analyst, or Configuration Manager.
  • 2+ years of experience specifically within digital health, telehealth, or clinical practice environments.
  • 2+ years of hands-on administration and configuration experience with the Healthie EMR platform.
  • 3+ years of experience writing detailed user stories, epics, and acceptance criteria in agile tools like Jira or Asana.
  • Excellent stakeholder engagement skills to translate clinical needs into technical setups.
  • Solid understanding of HIPAA data privacy and security rules.
• Preferred
  • 1+ years of experience working with Healthie API integrations or webhooks.
  • Certified Business Analysis Professional (CBAP) or Agile Scrum Master (CSM) credential.
  • Bachelor's degree in Healthcare Administration, Health Informatics, Computer Science, or a related field.
  • 1+ years of experience implementing or scaling multi-provider group practices on Healthie.
  • Familiarity with healthcare revenue cycles, billing, or claims management configuration.

Company Description

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.