[Hiring] Business Analyst @Flight Centre

Role Description

Flight Centre Travel Group is looking for a driven and detail-oriented Technical Business Analyst to join our team and play a key role in delivering impactful technical solutions. In this role, you will bridge the gap between business needs and technical delivery, owning the design and coordination of small to mid-sized projects. You’ll collaborate across multiple teams, influence solution design, and ensure successful delivery from concept to completion. This is an exciting opportunity to work with diverse stakeholders and make a measurable impact across the business.

Key Responsibilities

• Translate business problems into clear, actionable technical requirements and user stories
• Lead the design, coordination, and delivery of small to mid-level technical projects
• Perform business and systems gap analysis, and build detailed workflows
• Facilitate meetings, lead discussions, and drive consensus with stakeholders
• Coordinate all aspects of project delivery, ensuring timelines and objectives are met
• Document project scope, requirements, and updates using standardized templates
• Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams
• Assess and communicate project goals, benefits, and ROI/LOE estimates
• Identify and document system, business, and development dependencies
• Work collaboratively across technical and non-technical teams
• Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history
• Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools
• Utilize independent judgment to lead projects with minimal supervision
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Qualifications

• Proven experience as a Technical Business Analyst or similar role
• Strong experience translating business requirements into technical documentation (User Stories, BRDs)
• Experience with project coordination and delivery in a technical environment
• Solid understanding of ROI and level of effort (LOE) estimation
• Knowledge of Sabre system including bookings, shopping, and PNR management
• Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.)
• Ability to analyze cross-functional impacts across multiple business areas
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Experience facilitating stakeholder meetings and workshops
• Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote)
• Ability to work independently and collaboratively in fast-paced environments
• Multilingual (English/Spanish) is a plus

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses