[Hiring] Business Analyst @Gong.io

Role Description

As a Business Analyst on our Professional Services team, you’ll be part of a fast-moving, high-impact team of problem solvers, builders, and connectors driving transformation across our customers’ revenue teams. You’ll play a key role in delivering customer outcomes by uncovering insights, managing projects, and helping tell the story behind the data. This is a great opportunity for someone early in their career who’s passionate about analytics, thrives in a customer-facing environment, and is excited to learn and grow at a fast-paced, category-defining company.

Responsibilities

• Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity.
• Forecast work and allocate program resources with customer buy-in.
• Ensure program deliverables meet the highest quality standards.
• Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization.
• Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology.
• Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches.
• Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
• Identify, document, and proactively mitigate program risks.
• Ideate and develop new program deliverables that elevate the team process through measurable outcomes.
• Contribute to practice development initiatives.

Qualifications

• Strong analytical skills with the ability to synthesize complex data sets, identify trends, and surface actionable insights.
• Proficient in Excel, with experience in building reports, charts, pivot tables, and models; familiarity with Tableau, SQL, or other BI tools a plus.
• Experience managing or supporting projects and using data to inform schedules, resource allocation, and risk assessments.
• Ability to partner with stakeholders to translate business needs into data-backed recommendations and narratives with Enterprise customers.
• Comfortable leading or contributing to customer meetings, where data is used to drive discussion, demonstrate value, and guide next steps.
• Exposure to metrics, KPIs, and performance tracking, ideally in a customer-facing or consulting environment.
• Collaborative mindset with the ability to work across CS, Product, RevOps, and Enablement teams to connect insights and drive better outcomes.

Requirements

• Bachelor’s degree in Business, Economics, Analytics, or a related field (or equivalent experience).
• Strong Excel skills — pivot tables, lookups, charts, and comfort with large datasets.
• Exposure to or experience with project management methodologies (school, internships, or work experience).
• Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with Enterprise Executives at large companies.
• A curious mindset, strong attention to detail, and a passion for solving problems with data.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support.
• Willingness to travel.

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.