[Hiring] Business Analyst @EXL

Role Description

The role involves various responsibilities centered around requirements gathering, business analysis, and stakeholder engagement in the insurance domain.

• Conduct detailed requirement-gathering sessions with underwriting, claims, actuarial, operations, and product teams.
• Analyze insurance business processes (e.g., new business, renewals, endorsements, billing, claims FNOL to settlement).
• Create BRDs, FRDs, user stories, workflows, data dictionaries, and acceptance criteria.
• Translate regulatory, operational, and product needs into actionable technical requirements.
• Work with SMEs to understand insurance products like annuities, life, mutual funds, etc.
• Support initiatives involving policy administration systems (PAS), distribution, claims management systems, and similar.
• Understand key insurance data entities such as policy, risk, premium, coverages, claims, exposures, and loss history.
• Perform source-to-target data mapping across policy, claims, billing, or underwriting-like systems.
• Map data lake columns/table to Salesforce fields/objects, define transformation logic.
• Validate transformations and data quality during data migration or integration.
• Support analytics teams with insurance data interpretation.
• Write SQL queries to support data validation, root cause analysis, etc.
• Identify discrepancies in policy or claims data and work with tech teams to resolve them.
• Serve as a trusted advisor to business stakeholders, product owners, underwriters, claims managers, and operations.
• Communicate complex data/technical findings in clear business terms.
• Conduct requirement walkthroughs, demos, and documentation reviews.
• Liaise with offshore development and QA teams in multiple time zones.
• Explain requirements, clarify functional queries, and ensure consistent understanding.
• Support delivery planning, sprint grooming, and defect triage.
• Collaborate in Agile/Scrum ceremonies (sprint planning, backlog grooming, retrospectives).
• Prepare UAT scenarios based on insurance workflows.

Qualifications

• Experience in requirements gathering and business analysis.
• Strong understanding of the insurance domain.
• Proficiency in SQL and data analysis.
• Experience with Agile/Scrum methodologies.

Requirements

• Ability to communicate complex findings clearly.
• Experience working with stakeholders across various functions.
• Strong analytical and problem-solving skills.
• Experience in data mapping and validation.

Benefits

• Competitive salary.
• Health and wellness programs.
• Opportunities for professional development.
• Flexible working hours.