[Hiring] Business Analyst @PlayStation Global
Mar 28, 2025 - PlayStation Global is hiring a remote Business Analyst. 💸 Salary: $56 - $89 usd hourly. 📍Location: USA.
Role Description
We’re seeking a skilled Business Analyst to support the enhancement and expansion of our ServiceNow Employee Center Pro platform. This role will focus on gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption.
- Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements
- Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes
- Translate business needs into clear, concise user stories and acceptance criteria
- Collaborate with UX designers, developers, and product managers to ensure solution alignment
- Identify process gaps and recommend scalable solutions within Employee Center Pro
- Support UAT planning and execution, ensuring requirements are met and tested
- Maintain documentation of business processes, requirements, and decisions
Qualifications
- 3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms
- Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules
- Excellent communication and stakeholder management skills
- Ability to create clear documentation, process flows, and user stories
- Comfortable working in an Agile environment
- Experience with UX principles and service design a plus
Requirements
- ServiceNow Business Analyst or Implementation certification
- Familiarity with employee experience programs and digital transformation initiatives
- Background in HR, ITSM, or cross-functional digital workplace initiatives
Benefits
- This role is eligible for benefit offerings that include medical, dental, and vision.
Equal Opportunity Statement
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$56 - $89 usd hourly
|
Remote
Location
USA
|
|
Job Type
contract
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
