[Hiring] Associate Director Data Master @Jazz Pharmaceuticals

Role Description

Building Global Capabilities in a Product Operating Model to Power Our Business:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The CX Global Capability Owner, Data Master (US), is accountable for the strategy, delivery, adoption, and value realization of Data Master platforms that act as the single source of truth across Commercial domains. This role owns the end-to-end capability vision for US commercial master data capabilities, ensuring data is trusted, governed, and scalable to support customer engagement, analytics, and orchestration.

Key Responsibilities:

• Global Capability Strategy & Roadmap Contribution
  • Define and articulate the capability vision, and outcomes aligned to global and franchise priorities in collaboration with key stakeholders.
  • Own and continuously evolve the US Data Master roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback and aligned with customer experience data strategy.
  • Translate global and regional business strategies into clear team-level plans, ensuring work is sequenced, prioritized, and resourced to deliver against the most critical needs.
  • Partner with business leadership to translate business needs into capability solutions with measurable success metrics that drive impact across franchises and the business.
  • Develop and maintain a prioritized roadmap for data master domains, sequencing enhancements to improve data quality, coverage, latency, integration, and scalability in alignment with commercial needs and enterprise standards.
• Collaboration
  • Connect business stakeholders and the Data Master capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics.
  • Partner with business leadership to ensure the Data Master global capability team delivers solutions that are strategically aligned with key business outcomes and defined success metrics.
  • Partner closely with Global Capability Owners and Tech Lead to align capability priorities with data architecture, platform capabilities, and technical feasibility, ensuring trade-offs support global data strategy and delivery sequencing.
  • Partner across the Customer Experience Organization to support seamless integration and ongoing capability evolution to support scalability, flexibility, and compliance requirements.
  • Deliver standardized, trusted master data and consent frameworks that enable downstream teams to operate on consistent customer and capability information across targeting, account planning, access, analytics, and reporting use cases.
• User-Centered Solution Development
  • Champion a user- and value-centric capability mindset, leveraging user insights, data usage patterns, and engagement metrics to inform the design and evolution of US Data Master capabilities that enhance usability and adoption for internal and external users.
  • Leverage user insights and engagement data to shape Data Master capabilities that drive an improved customer experience (for both internal and external users).
  • Lead discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.
• Delivery, Optimization & Value Realization
  • Partner across Global Capability teams to support the delivery of scalable, reusable Data Master capabilities.
  • Monitor capability adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.
  • Responsible for completion of documentation (PRDs, user stories, discovery artifacts) using standard templates, and sprint planning in partnership with the Tech Lead and development teams.
  • Partner with data and platform teams to provide feedback on enterprise platforms and architecture, driving continuous improvement in outcomes and data quality, usability, and performance while leveraging standardized enterprise solutions.
  • Leverage outcome metrics to support the articulation of the capability's value proposition and its impact, promoting capability awareness across CX operations and fostering a culture of engagement and feedback in partnership with Activation.

Qualifications

• Bachelor’s degree in business, technology, marketing, science, or related field.
• 8+ years of experience in data mastering in pharmaceutical or healthcare industries.
• Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross-functional team.
• Experience working with global data platforms, data governance solutions, MDM tools, CRM systems, reporting tools, or comparable technologies.
• Strong understanding of commercial data and how they support business needs in pharmaceutical or healthcare industries.

Requirements

• Understanding of Capability, Consent, Payer, Patient, HCP/HCO master data management (MDM) solutions to produce “golden records” using logic such as match rules, merge rules, survivorship, etc.
• Familiarity with master data management platforms and commercial data architectures or comparable products.
• Knowledge of commercial data mastering, including identity resolution, hierarchy and relationship management, consent management, data governance, data quality monitoring, and integration across HCP, HCO, payer, patient, consent, and product systems applicable to the Data Master team.
• Experience designing scalable product frameworks, prioritization logic, and governance standards.
• Experience working within Agile product development teams and product operating models.
• Experience with tools such as JIRA, Confluence, or similar product management and collaboration platforms.
• Experience partnering with end users across product discovery, design, and deployment.

Benefits

• Medical, dental and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation.
• Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.