[Hiring] Assistant Vice President, Data Operations & Quality @Gallagher

Role Description

The AVP, Data Operations & Quality is responsible for owning the end-to-end operational lifecycle, quality, and governance of external data exchanged between Gallagher Bassett and its clients, carriers, and vendor partners. This role serves as the enterprise owner for external data operations, including:

• Data transfers
• Scheduled data feeds
• External data reporting
• Data audits
• Error analysis
• Issue resolution processes

The AVP leads teams responsible for reviewing external data, identifying root causes, coordinating corrections, and ensuring data accuracy, completeness, and timeliness across Gallagher Bassett systems. This role also establishes standards, escalation protocols, and performance expectations for external data processes and drives continuous improvement to strengthen data trust and reporting confidence.

This is a client-facing operational leadership role that partners closely with Client Services, Implementation, and Technology teams to ensure external data supports client reporting, financial processing, compliance, and day-to-day operations.

Qualifications

• 8–12+ years of experience in external data operations, data quality management, or operational data environments
• Proven experience leading teams performing data analysis, audits, and issue resolution
• Strong understanding of external data processes, including file-based data transfers (FTP/SFTP), scheduled data feeds, and reporting inputs
• Deep familiarity with common data formats (CSV, fixed-width, XML, JSON)
• Experience partnering cross-functionally with business operations and technology teams
• Strong client-facing communication and stakeholder management skills
• Willingness to roll up sleeves, remove blockers, and lead through complex operational challenges
• High school diploma and 14 years OR Bachelor's degree + 8 years of related insurance industry experience required
• Experience with IT/data exchange
• Must possess strong analytical skills and the ability to communicate within all levels of the organization from the client level to senior leadership

Requirements

• Experience in insurance, claims administration, or financial data processing environments
• Experience overseeing data validation, reconciliation, and quality monitoring
• Familiarity with both legacy and modern data environments and operational workflows
• Background in governance, operational transformation, or continuous improvement initiatives
• Bachelor's degree preferred
• Previous experience working in the insurance industry and in client-facing roles

Benefits

• Medical/dental/vision plans, which start from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more