[Hiring] Analyst, Enterprise Business Systems @Harbor Freight

Role Description

The Enterprise Business Systems Analyst (EBSA) will work within the Enterprise Process Improvement team to support Harbor Freight Tools' long-term vision to be the best place to work and the best place to shop.

The EBSA provides day-to-day support for business systems, reporting, automation, and AI-enabled capabilities by assisting with:

• System documentation
• User support
• Testing
• Training
• Reporting
• Implementation activities

This role helps maintain system documentation, collect and organize business and system information, prepare training and support materials, assist with testing and rollout activities, support business users, and ensure business systems information remains accurate and up to date.

This role primarily supports:

• Product Development
• Project Management
• Merchandising
• Global Sourcing
• Quality Assurance
• Legal and Compliance
• Inventory

through enterprise platforms such as Workfront and related business systems. The role may also support cross-functional business systems initiatives in:

• Marketing
• Supply Chain
• Retail Operations
• Finance
• HR

and other areas based on business priorities and team capacity. This role partners with Enterprise Process Improvement to ensure business systems, reporting, automation, and AI-enabled solutions effectively support business processes, user needs, and operational objectives.

Qualifications

• Experience in business systems analysis
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment

Requirements

• Build, maintain, and enhance reports, dashboards, and data views to support operational visibility, portfolio tracking, and leadership decision-making.
• Monitor data quality, system usage, and reporting accuracy; identify issues, trends, and improvement opportunities for escalation.
• Support portfolio and system health analysis across large user populations, including adoption, utilization, and performance insights.
• Assist with system configuration updates, template maintenance, and content lifecycle management under manager direction.
• Support testing, validation, implementation, release readiness, and documentation for system changes, enhancements, automations, and platform updates.
• Maintain and update SOPs, training materials, knowledge bases, system documentation, and reusable support resources.
• Support user training, onboarding, office hours, troubleshooting, and adoption activities for business systems and platform enhancements.
• Partner with Process & Operations to support reporting, analysis, and system enablement needs tied to process execution.
• Assist with documenting business requirements, user requests, workflows, and process information to support system enhancements and platform improvements.
• Provide frontline system support, including user questions, troubleshooting, issue triage, and escalation coordination.
• Track support requests, enhancement requests, issues, action items, and follow-up activities to help ensure timely resolution and communication.
• Identify opportunities to reduce manual work through reporting improvements, automation support, or standardization.
• Support AI, automation, pilot, sandbox testing, and proof-of-concept activities through testing, documentation, training, validation, and user feedback.
• Contribute to continuous improvement initiatives across systems and workflows by supporting analysis, documentation, communication, and rollout activities.

Benefits

• Anticipated salary range: $73,600 – $110,400 depending on location, knowledge, skills, education, and experience.
• Eligible for an annual discretionary bonus.
• Comprehensive and competitive benefits including medical, dental, vision, life insurance, short-term and long-term disability.
• 401k plan enrollment for eligible Associates.
• Accrual of paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays).
• Paid sick time up to 80 hours per year unless otherwise required by law.