[Hiring] Analyst, Digital IT @Shiseido

Role Description

The Analyst, Digital IT supports the IT Digital Technology team responsible for Salesforce Commerce Cloud ownership, delivery, and lifecycle management across digital commerce experiences. This role partners with business stakeholders, product teams, and technology partners to gather requirements, document processes, triage issues, support testing, and contribute to stable, effective commerce operations. The Analyst builds knowledge of Salesforce Commerce Cloud, digital commerce processes, and enterprise application support practices while supporting storefront, catalog, promotions, order, release, and customer experience initiatives. Success in this role requires curiosity, attention to detail, strong communication skills, and the ability to learn quickly in a collaborative IT environment.

What You Will Do

• Support digital commerce stakeholders, IT product owners, and external partners by gathering business requirements, documenting user stories, and maintaining process flows for Salesforce Commerce Cloud initiatives.
• Assist with administration, monitoring, and support of Salesforce Commerce Cloud capabilities throughout the development lifecycle, including storefront operations, product catalog updates, promotions, search, order-related workflows, and customer experience touchpoints.
• Triage production issues, system defects, and end-user support requests by documenting details, coordinating with the appropriate teams, and tracking resolution through established support processes.
• Participate in release and User Acceptance Testing activities by preparing test scenarios, executing test scripts, documenting results, and supporting defect follow-up for Salesforce Commerce Cloud releases and enhancements.
• Maintain documentation, training materials, support guides, and knowledge resources that help business users understand and adopt commerce platform capabilities.
• Support Agile and Scrum delivery activities for the Salesforce Commerce Cloud development lifecycle by updating work items, preparing meeting notes, tracking action items, and supporting timely communication across business, product, and technical teams.
• Assist with reporting, dashboards, and data analysis to monitor commerce operations, identify recurring issues, and surface opportunities for process improvement.
• Learn and apply IT Digital Technology governance, security, change management, and release management practices that support the Salesforce Commerce Cloud development lifecycle.
• Collaborate with cross-functional partners in a professional, service-oriented manner while continuing to build business, technical, and platform knowledge.
• You will perform other duties as assigned.

Qualifications

• Bachelor’s degree in information systems, Business Administration, Computer Science, Digital Technology, or a related discipline; equivalent coursework, internship, or relevant project experience may be considered.
• 1–3 years of relevant experience in business analysis, digital technology, eCommerce, Salesforce, application support, internship, or a related role.
• Interest in Salesforce Commerce Cloud and digital commerce processes, including storefront operations, catalog, promotions, orders, customer experience, and site support.
• Ability to learn enterprise applications, document requirements, follow support processes, and escalate issues appropriately.
• Foundational understanding of business analysis concepts, software development lifecycle practices, Agile/Scrum ways of working, release processes, and user acceptance testing.
• Proficiency with Microsoft Office tools; experience with Jira, Azure DevOps, Confluence, Salesforce tools, reporting tools, or similar platforms is a plus.
• Strong attention to detail, analytical thinking, organization, and follow-through.
• Effective written and verbal communication skills with the ability to work collaboratively across business, product, and IT technical teams.
• Curiosity, adaptability, and a proactive approach to learning new systems, tools, and digital commerce processes.
• Salesforce or eCommerce coursework, certification, Trailhead learning, internship exposure, or hands-on project experience is preferred.

Benefits

• Medical, Dental, & Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Paid Volunteer Days
• Paid Company Holidays
• Paid Parental Leave
• 401K with 6% Company Match
• Talent Development & Learning Programs
• Internal & International Mobility
• Product Discounts & Annual Gratis
• Employee Led Affinity Groups
• Tuition Reimbursement