[Hiring] Analyst, Consumer Insights @J.D. Power

Role Description

The Consumer Insights Analyst develops the analytics and data insights for JD Power’s customer satisfaction survey research-based business. Primary duties include:

• Analysis and interpretation of survey data.
• Writing/developing presentations that provide consumer insights to help clients improve their business.
• Working with a team of Consumer Insights experts and partnering with business units from specific industries (e.g., auto, telecom, financial services, insurance, etc.).

In this role, you will:

• Analyze survey data to find insights to help clients improve customer satisfaction.
• Author reports, presentations, and client-specific content that focuses on actionable insights to improve customer satisfaction.
• Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third-party data to enhance the value of insights.
• Demonstrate thought leadership in a specific industry.

Qualifications

• Demonstrate experience performing data analysis and insights generation is required.
• Have worked in survey and/or market research industry.
• Education: Bachelor’s Degree (required), MA/MS/MBA (preferred) with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science) or Quantitative emphasis (e.g., statistics).
• Basic or intermediate level of knowledge in statistics and data analysis (descriptive statistics), required.
• Demonstrated experience using SPSS (or similar statistical software) with a background in survey research highly preferable.
• Strong data analytic skills with ability to analyze survey data, interpret survey results, and deliver insights.
• Articulate study findings in a clear and concise manner.
• Strong communication skills, both written and verbal.
• Proficient in MS Office Suite (PowerPoint, Excel, Word).

Requirements

• Advanced statistical skill (predictive modeling, multivariate statistics) preferred.
• Experience in the Financial Services sector.

Benefits

• This position has a starting salary range of $70,000 - $90,000 CAD / $80,000 - $100,000 USD per year.
• Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits.

Company Description

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

• As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.
• We power our customers’ success.
• We are innovative, collaborative, and grounded in data.
• We make things easy.
• We get it done.
• We start with trust and prove it every day.