[Hiring] Analyst @Open Sky Group

Role Description

Remote role, anywhere in the U.S. Second shift, Eastern Time, typically 4:00 p.m.–1:00 a.m. or 5:00 p.m.–2:00 a.m.

The Analyst is a subject matter expert and individual contributor who resolves incidents, monitors software and infrastructure, and provides timely client updates and resolutions.

• Work with clients to identify issues, guide the team to the root cause, and implement solutions that prevent recurrence.
• Work independently with customers, users, and internal and external functional and technical resources to define concepts and solutions.
• Determine the root cause of issues, document resolutions for future review, and provide training materials.
• Provide clear and concise documentation.
• Participate in on-call rotations, including nights and weekends.
• Monitor the incident queue and resolve incidents.
• Act as an escalation point (on-call) for nights and weekends.
• Continue to learn new skills and stay current with the technology used in the industry.

Qualifications

• Bachelor’s degree in computer science, software engineering, MIS, or 3+ years of equivalent experience.
• 3+ years of experience with JDA/Blue Yonder WMS/WLM configuration and customer-specific development.
• 3+ years of experience with JDA/Blue Yonder development tools, including MOCA tracing and components, Microsoft SQL Server, Integrator, and Reporting.
• Solid knowledge of warehouse operations.
• Strong customer service skills are required.
• Experience with SQL and writing complex queries.
• Experience with Microsoft Windows operating systems.
• Experience with Java, JavaScript, and Python is a plus.
• Experience with Oracle Database is a plus.
• Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus.

Additional Skills, Abilities, and Attributes

• Strong verbal and written communication skills with technical, business, and management staff.
• Ability to explain technical concepts to people with varying backgrounds.
• Strong interpersonal skills with the ability to develop cohesive working relationships with internal and external clients.
• Professional and organized, with the ability to prioritize and manage workload independently.
• Adaptable, positive, and proactive.
• Strong customer service skills.

Work Location & Travel

• Must be legally authorized to work in the United States without company sponsorship at any time.
• This position is remote and will work within the U.S.
• This position is for second shift, Eastern Time, typically 4:00 p.m.–1:00 a.m. or 5:00 p.m.–2:00 a.m.
• This position may require travel of up to 10%.

Physical Requirements

• The employee is regularly required to talk and hear.
• The employee frequently is required to stand, walk, perform fine motor tasks with hands, and reach with hands and arms.
• This position requires the ability to occasionally lift, carry, or pull office products and supplies weighing up to 40 pounds.
• This position requires the ability to travel by airplane and/or car.

Benefits

• Open Sky Group offers benefits including health, dental, vision, life, and disability insurance.
• Incentive compensation.
• A retirement savings plan with company match.
• A flexible, fun work environment.
• Annual salary range: $80,000.00–$110,000.00.