[Hiring] Virtual Patient Access Coordinator @Ashfield Healthcare, LLC
Apr 03, 2025 - Ashfield Healthcare, LLC is hiring a remote Virtual Patient Access Coordinator. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Virtual Case Manager provides services to patients allowing access to care for prescribed medications. You will talk with patients, physicians, and pharmacies related to providing access to care on behalf of our clients. You will be part of a patient access team to manage the patient experience from start to finish by providing services that may include:
- Benefits investigation
- Program information
- Eligibility
- Reimbursement support
- General resources
You will communicate with third parties to obtain benefits verification, enroll in copay support, and transfer patients to patient assistance programs.
You are someone with extreme customer empathy, experience in patient care/healthcare case management and engagement, and excellent software navigation skills.
Qualifications
- Bachelor’s degree required
- Minimum 1-2 years of industry experience with pharmaceutical or healthcare case management
- Knowledge of medical or pharmaceutical terminology
- Experience with health insurance and Rx reimbursement
- Understand HIPAA and privacy laws and requirements
- Experience with Adverse Event and Product Quality Complaint reporting
- Outstanding case management skills
- Passionate about learning and able to share/communicate that passion to others
- Exhibit collaboration and follow up
- Ability to work in a dynamic and culturally diverse workplace
Requirements
- Coordinate access to medicines for timely treatment initiation
- Understand a patient’s support needs and interaction preferences
- Provide support to patients and HCPs throughout the prior authorization and appeals processes
- Educate providers and patients on relevant payer policies
- Maintain accurate information in the designated computer system
- Manage a regional caseload promptly as defined by Service Level Agreements
- Triage accounts and patient cases to aligned Field Access Lead
- Identify trends regarding reimbursement delays and patient concerns
- Communicate with assigned patients regarding insurance benefit information
- Collaborate with targeted providers and pharmacies
- Help ensure patients have access to all information
- Educate on and enroll patients in Patient Support Programs
- Provide coverage by answering inbound calls from providers, clients, patients, caregivers, and pharmacies
- Follow all requirements associated with compliance with program regulations, including HIPAA
Benefits
- Great compensation package
- Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company-wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Great Place to Work Certified 2022 and 2023
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
