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Customer Service
Virtual Hospitality Manager
@Visionary Growth Solutions
[Hiring] Virtual Hospitality Manager @Visionary Growth Solutions
Mar 26, 2025 - Visionary Growth Solutions is hiring a remote Virtual Hospitality Manager. đź’¸ Salary: competitive salary with performance-based bonuses.. đź“ŤLocation: USA.
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Role Description
This role involves managing client relationships and ensuring exceptional travel experiences for clients.
- Serve as the primary point of contact for assigned corporate or individual clients.
- Build and maintain strong, long-lasting client relationships through regular communication and exceptional service delivery.
- Understand client goals and travel preferences to provide customized solutions and recommendations.
- Manage the end-to-end travel planning process for clients, including itinerary creation, booking arrangements, and logistics coordination.
- Ensure all travel arrangements align with client budgets, policies, and preferences.
- Monitor travel schedules and proactively address any issues or changes to ensure seamless travel experiences.
- Communicate with clients via phone, email, and chat to understand their travel preferences and requirements.
- Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.
- Handle inquiries, concerns, and complaints professionally and promptly.
- Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.
- Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.
- Confirm bookings and send detailed itineraries to clients.
- Stay updated on travel trends, visa requirements, and safety information for various destinations.
- Offer insights and suggestions for travel experiences that match client interests.
- Maintain accurate records of bookings, payments, and client interactions using our CRM system.
- Process payments and handle invoicing as needed.
Qualifications
- Proven experience in a similar customer service role or within the travel industry.
- Strong communication skills with fluency in written and spoken English (additional languages are a plus).
- Proficiency in using booking platforms and CRM systems.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team, with a customer-first mindset.
Requirements
- Entry Level
Benefits
- Competitive salary with performance-based bonuses.
- Remote work opportunity, allowing for flexible hours and work-life balance.
- Opportunities for professional development and training in the travel industry.
- Access to exclusive travel discounts and perks.
- Collaborative team environment with supportive colleagues.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive salary with performance-based bonuses.
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
