Associate Director, Hub Services @AbbVie

[Hiring] Associate Director, Hub Services @AbbVie

Mar 30, 2025 - AbbVie is hiring a remote Associate Director, Hub Services. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

The Associate Director, Hub Services leads cross-functional teams responsible for the BOTOX SP Hub, Dalvance Connects, and Lupron Support Plus. In addition, the Associate Director will be responsible for acting as the Specialty Pharmacy Coordinator, helping to align the BOTOX field reimbursement managers with all parties affecting the specialty pharmacy (SP) channel, including Trade, Market Access, National Pharmacy Sales, Business Technology Solutions (BTS), and Sales. This role reports directly to the Director Access and Reimbursement Hub Strategy and collaborates with the FRM teams, National Field Training, Patient Services Strategy, and other key commercial stakeholders.

Drive growth, excellence, and continuous quality improvements with HUB vendors.
Develop strategies and implement tactics to exceed the ever-changing needs of offices, patients, and specialty pharmacies.
Develop and improve hub processes, customer-facing web applications, FRM reporting portal, and compliance with legal requirements.
Maintain extensive communication with all stakeholders and develop resources for field teams.
Coordinate communication and strategies between all parties affected by the SP Channel.
Set up the future around the use of specialty pharmacy data for the FRM teams and internal teams.

Qualifications

Bachelor’s degree, MPH or MBA with healthcare focus desirable.
Health care credentialing and/or certification desirable.
At least five (5) years or more of related experience (field reimbursement, specialty care sales, brand marketing, and/or payer account management).
Experience assisting HCP office staff solve complex treatment approval and reimbursement challenges.
Experience with project management and familiarity with CRM platforms and analytical tools.
Prior experience managing a reimbursement HUB focused on medical benefit products is highly desirable.
Experience with co-pay programs and specialty pharmacy is desirable.
In-depth knowledge of specialty care treatment approval and reimbursement processes (i.e., benefit verifications, prior authorizations, claim assistance, and appeals).

Requirements

Demonstrated ability to lead impactful cross-functional teams without positional authority.
Ability to think strategically with proven experience in planning and obtaining buy-in at all levels, including senior management.
Proven project management skills, detail-oriented with the ability to prioritize, and excel in a fast-paced environment.
High impact communications (written and verbal) across cross-functional (business and technical) stakeholders.
Strong analytical skills with experience building success metrics and customer service reporting and dashboards to manage multi-vendor services.
Ability to manage large operating budget across multiple vendors.
Ability to work effectively with minimal supervision, able to identify and leverage all required resources to deliver on project goals.

Benefits

Comprehensive package of benefits including paid time off (vacation, holidays, sick).
Medical/dental/vision insurance.
401(k) to eligible employees.
Eligible to participate in short-term and long-term incentive programs.

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Associate Director, Hub Services @AbbVie

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Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 30, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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