[Hiring] Towing Dispatcher @GLOBAL PACIFIC SUPPORT
Apr 12, 2025 - GLOBAL PACIFIC SUPPORT is hiring a remote Towing Dispatcher. đź’¸ Salary: competitive salary. đź“ŤLocation: Colombia.
Role Description
As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance.
- Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements.
- Input and manage customer information in the dispatch system accurately and efficiently.
- Dispatch tow trucks and service personnel to customer locations based on urgency and availability.
- Monitor the status of tow trucks and provide updates to customers regarding expected arrival times.
- Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently.
- Maintain thorough records of all calls, dispatches, and customer interactions.
- Address and resolve customer inquiries and concerns professionally.
- Collaborate with team members to optimize operations and enhance customer satisfaction.
Qualifications
- Previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Proficiency in dispatch software and systems.
- Capability to work in high-pressure situations and make quick, informed decisions.
- Familiarity with local road networks and geography is an asset.
- Flexibility to work in shifts, including nights, weekends, and holidays.
- Commitment to excellent customer service and problem-solving skills.
- Ability to work effectively as part of a team in a fast-paced environment.
Benefits
- Competitive Salary
- Remote Position
- Schedule Flexibility
Company Description
Global Pacific Support is not just another call center; we are a leader in delivering world-class customer service and support solutions on a global scale. With a commitment to excellence, we specialize in 24/7 multilingual customer support, dispatch coordination, and comprehensive service management for clients across various industries.
Our team is driven by innovation, utilizing the latest technology and best practices to ensure that every customer interaction is seamless, efficient, and memorable. We pride ourselves on fostering a collaborative and inclusive work environment where employees are empowered to grow and make a real impact. At Global Pacific Support, we don't just fill positions—we build careers and craft industry leaders. Join us to be a part of a company that values your potential and invests in your future.
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| đź“Ť | Be aware of the location restriction for this remote position: Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
competitive salary
|
Remote
Location
Colombia
|
|
Job Type
unspecified
|
Posted
Apr 12, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
