_Logo_2023_TM_(2).png?1720824465){kind=logo}
[Hiring] Technician Coordinator @Roo
Apr 06, 2025 - Roo is hiring a remote Technician Coordinator. đź’¸ Salary: $50,000 - $90,000 usd. đź“ŤLocation: USA.
Role Description
Roo is looking for a fantastic Technician Coordinator who will facilitate positive user experiences for hospitals and technicians on our innovative veterinary staffing platform. In this role, you will be responsible for managing the onboarding process for new Roo technician users and ensuring that they have a positive and productive experience from their first day.
- Develop and implement an effective onboarding program for new users
- Guide new users on the platform through completion of their first, second and, third shift
- Ensure that all new users receive necessary training and resources to succeed in their roles
- Track and report onboarding metrics to measure the success of the program
- Conduct orientation sessions and facilitate introductions to key team members
- Develop and maintain relationships with new users to ensure a positive onboarding experience
- Continuously improve the onboarding program based on feedback and industry best practices
- Manage user behavior
- Track learnings to deliverables for Product innovation
- Some travel will be required to attend industry specific conferences from time to time
Qualifications
- 2+ years experience in client/customer support, ideally in an early-stage start-up environment
- 5 years in veterinarian / animal healthcare industry experience
- Proactive, organized and accurate in all internal and external company communications
- Excellent communication & organizational skills
- Familiar with Hubspot and Slack a plus
- Timely and efficient in task accuracy and completions
- Flexible & agile, ability to pivot quickly
- Driven to improve processes/ communications
- Excited to join an ever growing team of professional diverse individuals
Requirements
While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages. Below are the proposed hourly ranges as this is a non exempt position. Exact compensation may vary based on skills, experience, and location.
- California pay range: $70,000 — $90,000 USD
- New York pay range: $70,000 — $90,000 USD
- Washington pay range: $60,000 — $80,000 USD
- Colorado pay range: $55,000 — $75,000 USD
- Texas pay range: $50,000 — $70,000 USD
- North Carolina pay range: $50,000 — $70,000 USD
Benefits
- Accelerated growth & learning potential
- Stipends for home office setup, continuing education, and monthly wellness
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans
- 401K
- Unlimited Paid Time Off
- Paid Maternity/Paternity and reproductive care leave
- Gifts on your birthday & anniversary
- Opportunity for domestic travel, including for regional team building events
Core Values
Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life:
- Bias to Urgency
- Drive Measurable Impact
- Seek Understanding
- Solve Customer Problems
- Have Fun!
Similar Remote Jobs
More jobs at Roo
-
Software Development $160,000 - $190,000 usd USAApr 08, 2025
More Customer Service jobs
-
Customer Service $90,000 - $100,000 a year USAApr 13, 2025
-
Customer Service $54,400 - $74,800 annually CanadaApr 13, 2025
More jobs in USA
Kickstart Your Job Search
Unlock 54,599 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$50,000 - $90,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 06, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
