Back to Remote jobs >
Customer Service
Technical Support Engineer
@Diagrid
[Hiring] Technical Support Engineer @Diagrid
Apr 02, 2025 - Diagrid is hiring a remote Technical Support Engineer. 💸 Salary: unspecified. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a Technical Support Engineer to provide exceptional technical assistance for the open-source Dapr project and support production deployments on Kubernetes. You will be the key link between our customers and products, ensuring a seamless and positive user experience. You will play a pivotal role in resolving technical issues, providing expert guidance, and contributing to the Dapr open source project. If you thrive on solving complex customer challenges and have a passion for cloud-native technologies, we want to hear from you.
- Act as the first point of contact for customers seeking technical assistance through various channels (e.g., email, chat, or forums).
- Diagnose and resolve technical issues related to Diagrid products, ensuring timely responses within SLAs.
- Escalate unresolved issues to engineering teams while maintaining ownership until resolution.
- Contribute bug fixes, enhancements, and features requested by customers to the Dapr open-source project.
- Participate in quarterly planning meetings to influence project direction and feature scope.
- Document technical issues and resolutions in a knowledge base to enable user self-service.
- Create and maintain product documentation, code samples, and troubleshooting guides.
- Work as part of the Customer Success team to identify, prioritize, and resolve bugs and feature requests.
- Collaborate with the Open Source Engineering team on Dapr upstream improvements.
- Provide actionable customer feedback to the product team for continuous improvement.
- Help customers adopt Diagrid products and distributed system architectures with Dapr.
- Contribute to webinars, workshops, and training sessions to educate users on product features and updates.
Qualifications
- 3+ years of experience working on technical support teams in the SaaS technology industry
- Strong understanding of distributed systems, cloud-native technologies, and microservices architectures.
- Experience with Kubernetes, containers, and related ecosystem tools.
- Proficiency in at least one programming language (Go, Python, .NET or JavaScript).
- Familiarity with Kubernetes troubleshooting and debugging tools, such as logs analysis and network diagnostics.
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Proven experience in a customer-facing technical support or engineering role.
- Strong analytical skills to troubleshoot complex technical issues.
- Organizational skills to manage multiple priorities and issues simultaneously.
Requirements
- Experience contributing to open-source projects or communities.
- Familiarity with Diagrid tools and services (e.g. Dapr).
- Certifications in cloud platforms (e.g., AWS, Azure, GCP) or Kubernetes (e.g. CKAD, CKA).
Benefits
- Competitive compensation
- Company equity
- Remote first & flexible work environment
- Flexible paid time off
- Comprehensive healthcare for you and your dependents
- Choice of hardware
- $1000 for home office setup
- Monthly WFH stipend
- Team events & gatherings
- Chance to collaborate with industry-leading figures
Similar Remote Jobs
More jobs at Diagrid
-
Customer Service unspecified EuropeApr 03, 2025
-
All others competitive compensation and equity IrelandApr 02, 2025
-
All others unspecified UK, Portugal, Ireland +1 moreApr 02, 2025
More Customer Service jobs
-
Customer Service generous commissions and bonuses USAApr 07, 2025
-
Customer Service unspecified AustraliaApr 07, 2025
-
Customer Service competitive salary and performance-based incentives. EMEAApr 07, 2025
More jobs in Europe
-
Sales / Business unspecified Northern America, EuropeApr 07, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 55,284 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
