[Hiring] Solutions Engineer @Diagrid
Apr 02, 2025 - Diagrid is hiring a remote Solutions Engineer. 💸 Salary: competitive compensation and equity. 📍Location: Ireland.
Role Description
Diagrid.io is at the forefront of distributed systems and cloud-native development, building tools and platforms that empower developers to create reliable, scalable, and efficient applications. Our mission is to simplify the development of distributed applications, and we are committed to delivering exceptional solutions powered by open-source technologies. Join us in shaping the future of cloud-native software development.
We are seeking an Open Source Solutions Engineer to provide exceptional technical assistance for the open-source Dapr project and support production deployments on Kubernetes. You will be the key link between our customers and products, ensuring a seamless and positive user experience. You will play a pivotal role in resolving technical issues, providing expert guidance, and contributing to the Dapr open source project. If you thrive on solving complex customer challenges and have a passion for cloud-native technologies, we want to hear from you.
- #LI-Remote
Key Responsibilities
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Open Source Customer Support:
- Act as the first point of contact for customers seeking technical assistance through various channels (e.g., email, chat, or forums).
- Diagnose and resolve technical issues related to Diagrid products, ensuring timely responses within SLAs.
- Escalate unresolved issues to engineering teams while maintaining ownership until resolution.
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Software Development:
- Contribute bug fixes, enhancements, and features requested by customers to the Dapr open-source project.
- Participate in quarterly planning meetings to influence project direction and feature scope.
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Technical Documentation:
- Document technical issues and resolutions in a knowledge base to enable user self-service.
- Create and maintain product documentation, code samples, and troubleshooting guides.
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Collaboration:
- Work as part of the Customer Success team to identify, prioritize, and resolve bugs and feature requests.
- Collaborate with the Open Source Engineering team on Dapr upstream improvements.
- Provide actionable customer feedback to the product team for continuous improvement.
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Training and Enablement:
- Help customers adopt Diagrid products and distributed system architectures with Dapr.
- Contribute to webinars, workshops, and training sessions to educate users on product features and updates.
Qualifications
- 3+ years of experience working on technical support teams in the SaaS technology industry
Requirements
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Technical Skills:
- Strong understanding of distributed systems, cloud-native technologies, and microservices architectures.
- Experience with Kubernetes, containers, and related ecosystem tools.
- Proficiency in at least one programming language (Go, Python, .NET or JavaScript).
- Familiarity with Kubernetes troubleshooting and debugging tools, such as logs analysis and network diagnostics.
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Customer Focus:
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Proven experience in a customer-facing technical support or engineering role.
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Problem-Solving:
- Strong analytical skills to troubleshoot complex technical issues.
- Organizational skills to manage multiple priorities and issues simultaneously.
Preferred Qualifications
- Experience contributing to open-source projects or communities.
- Familiarity with Diagrid tools and services (e.g. Dapr).
- Certifications in cloud platforms (e.g., AWS, Azure, GCP) or Kubernetes (e.g. CKAD, CKA).
Benefits
- Competitive compensation
- Company equity
- Remote first & flexible work environment
- Flexible paid time off
- Comprehensive healthcare for you and your dependents
- Choice of hardware
- $1000 for home office setup
- Monthly WFH stipend
- Team events & gatherings
- Chance to collaborate with industry-leading figures
Company Description
Diagrid, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
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| 📍 | Be aware of the location restriction for this remote position: Ireland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive compensation and equity
|
Remote
Location
Ireland
|
|
Job Type
full-time
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Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Ireland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
