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Customer Service
Technical Specialist
@Payfacto
[Hiring] Technical Specialist @Payfacto
Mar 25, 2025 - Payfacto is hiring a remote Technical Specialist. 💸 Salary: unspecified. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Reporting to the Customer Support Supervisor the successful applicant will be responsible for the ongoing support and maintenance for PayFacto customers and products. As a Technical Specialist, you will act as the first point of contact for customers providing exemplary customer service and expert technical support.
- Answer incoming calls and make outbound follow-up calls as needed
- Treat incoming tickets
- Management of personal ticket queue
- Participate in and complete assigned training
- Participate in daily team meetings
- Perform technical troubleshooting steps to resolve issues
- Leverage the Knowledge Base and other knowledge management tools to assist merchants
Qualifications
- Excellent verbal communication and active listening skills, including the ability to clearly communicate technical concepts to non-technical clients
- Proven multi-tasking abilities and prioritization skills
- Willingness to work within a 24/7 help desk rotation
- Discipline to follow company directives and procedures to solve problems
- Ability to document troubleshooting and solutions
- Willingness to participate in our software quality control
- Excellent communication skills in English and French is required
- Some knowledge of POS systems; preferably experience with back-office function
- Previous experience in a technical Help Desk environment providing tier 1 support
- PC and Operating system proficiency with the ability to troubleshoot and solve common technical issues including basic networking skills
- Ability to provide remote support via phone and online tools
- Exceptional customer service skills and professional phone etiquette
- A strong ability to learn and adapt to new technology quickly
- Comfortable handling pressure and perform tasks in a fast-paced, demanding environment
Benefits
- Medical and dental coverage as of Day 1
- Telemedicine 24/7
- RRSP matching
- Vacation and personal days
- Challenge of working in a fast-paced growing company
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
