[Hiring] Technical Services Consultant @Pointclickcare
Mar 28, 2025 - Pointclickcare is hiring a remote Technical Services Consultant. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
Role Description
We are seeking a highly skilled and experienced Technical Services Consultant to join our dynamic team. As a Technical Services Consultant, you will be responsible for providing exceptional technical support and consulting services to our clients. Your role will involve troubleshooting, resolving technical issues, and implementing effective solutions to ensure the smooth operation of our products and services. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and outstanding communication abilities. This role will report into the Sr Manager, Customer Support.
- Provide technical support to clients via phone, email, or in-person meetings.
- Assess, diagnose, and collaborate resolution to complex technical issues related to customer’s software, hardware, and network systems.
- Collaborate with cross-functional teams to troubleshoot customer Technical challenges.
- Develop and implement effective solutions to improve system performance and stability.
- Conduct product demonstrations and provide training to clients on software installation, configuration, and usage.
- Assist with project management of deployment of new products or software.
- Stay up to date with emerging technologies and industry trends to provide innovative solutions and recommendations for our customer’s challenges in the industry.
- Document technical issues, resolutions, and best practices to build a knowledge base for future reference.
- Collaborate with the sales team to identify upsell opportunities and provide technical expertise during client meetings.
Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven work experience as a Technical Services Consultant or in a similar technical support role.
- Strong knowledge of software, hardware, and network systems.
- Proficient in troubleshooting complex technical issues and implementing effective solutions.
- Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
- Ability to work independently and in a team-oriented environment.
- Strong analytical and problem-solving abilities.
- Customer-oriented mindset with a focus on delivering exceptional service.
- Proven ability to manage multiple tasks and prioritize work effectively.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
