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Technical Relationship Manager @Igel

[Hiring] Technical Relationship Manager @Igel

Mar 15, 2025 - Igel is hiring a remote Technical Relationship Manager. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The overall role of the IGEL TRM is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.

Due to compliance and tax reporting reasons, this position is open to candidates living in the following states: AR, AZ, CA, CT, DC, DE, FL, GA, IA, IL, IN, MA, MD, MI, MO, NC, NJ, NY, OH, OR, PA, TX, UT, SC, VA, WA, and WI.

Essential Job Functions

  • Develop a strong, positive strategic relationship with the customer.
  • Provide knowledge transfer of IGEL products and functionality.
  • Assist with the escalation of support incidents through resolution.
  • Assist in the escalation of support queries to the relevant channels.
  • Assist in the creation of customer feature requests as a conduit to product management.
  • Ratify customer projects and provide guidance around further projects/upgrades.
  • Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities, and technology deployment roadmap.
  • Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment.
  • Advise the customer on technical best-practices as their IGEL trusted adviser.
  • Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities.

Qualifications

  • Minimum 5 years of experience directly supporting enterprise-level customers in a TRM capacity.
  • 5+ years relevant engineering, consulting, or system integration experience with one or more vendors or Value Added Resellers (VARs) in the IT industry.
  • Minimum 5 years work experience with virtual technologies such as Citrix, VMWare, Microsoft AVD.
  • Experience with application and desktop virtualization platforms (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services).
  • Knowledge of common networking concepts and protocols (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS, etc.).
  • 2+ years of experience with managing IGEL products within a customer environment.
  • Experience with directory management (LDAP, Active Directory).
  • Experience with troubleshooting and log gathering on both Windows and Linux platforms.
  • Familiarity with a scripting language a plus (PowerShell, bash, python).
  • Familiarity with common database platforms and concepts a plus (Oracle, MSSQL, MySQL).
  • Industry-standard certifications in any of the above-mentioned technologies a plus (e.g. VCP, CCA/CCP, MCSE, RHCA, etc.).

Requirements

  • Good interpersonal and communication skills.
  • Ability to work independently, under pressure and multi-task.
  • Be willing to pitch in and be part of the team in all aspects of company life.
  • Be proactive.
  • Be able to adapt to continuous innovations.
  • Very good self-management skills, such as personal organization and time-keeping.

Benefits

  • Health, dental, vision, and prescription benefits (employee premiums covered by IGEL).
  • 10 company-paid holidays per year.
  • 15-20 days of PTO per year (15 days in the first year and 20 each year thereafter).
  • 401(k) plan with 100% company match, up to $5,000 per year.
  • Monthly home office allowance.
  • Remote working opportunities and flexible working times, so you can combine your demanding work with your private goals.
  • Employee Assistance Program (EAP) and Financial Wellness tool.
  • Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage.
  • Wellbeing apps, including Rightway, Headspace, and Wellhub.
  • Training and development opportunities to advance your career.

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Back to Remote jobs  >   Customer Service
Technical Relationship Manager @Igel
Customer Service
Salary 💸 unspecified
Remote Location
USA
Job Type full-time
Posted Mar 15, 2025
Apply for this position Unlock 52,822 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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