Back to Remote jobs >
Customer Service
Technical Customer Support Specialist
@Teramind
[Hiring] Technical Customer Support Specialist @Teramind
Mar 04, 2025 - Teramind is hiring a remote Technical Customer Support Specialist. 💸 Salary: unspecified. 📍Location: Latin America (LATAM), USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Teramind is currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help that keeps the customer’s needs at the forefront of every interaction.
- Provide technical support to our customers
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Identify trends in support requests to help create long-term solutions
Qualifications
- Minimum 2 years of relevant experience as technical support/support engineer/customer support or in a similar role
- Ability to navigate comfortably in Linux, Windows, and MacOS
- Good knowledge of working with ticketing systems
- Basic knowledge of SQL (PostgreSQL preferred)
- Basic knowledge of servers
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills in English
- Strong interpersonal skills and ability to work with customers & cross-functional teams
- Has strong reading comprehension and attention to detail
- Has customer service experience and familiarity with ticketing systems or other written customer interactions
- Ability to translate intricate technical details to simple, understandable terms
Requirements
- Must be available to work one of the following shifts:
- Monday to Friday, 12:00 PM to 8:00 PM EST (USA)
- Monday to Friday, 8:00 AM to 5:00 PM EST (USA)
Benefits
- This is a remote job. Work from anywhere!
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Professional development budget
Similar Remote Jobs
More jobs at Teramind
-
Software Development competitive salary with a focus on a global market BrazilMar 17, 2025
-
Sales / Business competitive salary with a focus on a global market CanadaMar 12, 2025
-
Software Development competitive salary with a focus on a global market CroatiaMar 05, 2025
More Customer Service jobs
-
Customer Service unspecified IndonesiaMar 18, 2025
-
Customer Service unspecified EuropeMar 18, 2025
-
Customer Service $90,000-$110,000 usd USAMar 18, 2025
More jobs in Latin America (LATAM)
-
Software Development payments in usd Latin America (LATAM), USAMar 18, 2025
-
Software Development unspecified Latin America (LATAM)Mar 18, 2025 -
Software Development unspecified Latin America (LATAM)Mar 18, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 52,157 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM), USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Latin America (LATAM), USA
|
|
Job Type
contract
|
Posted
Mar 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM), USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
