Technical Customer Support Engineering Manager @ClickHouse

[Hiring] Technical Customer Support Engineering Manager @ClickHouse

Mar 21, 2025 - ClickHouse is hiring a remote Technical Customer Support Engineering Manager. 💸 Salary: unspecified. 📍Location: Australia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves building and growing a Support Engineering team working remotely in our APJ region.

Team management of ClickHouse Support Team employees in Tokyo, Australia, and Singapore.
Leadership in communications and collaboration with users, customers, and other ClickHouse teams and stakeholders.
Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
Demonstrate success in hiring and employee mentoring as well as ClickHouse technical expertise in a player-coach role.
Think and execute strategically to improve the Support experience for our employees and users.
Represent ClickHouse and deliver excellent customer service as a manager and as an engineer.
Lead and be a primary point of contact for important and challenging situations.

Qualifications

Previous experience as a people manager of remote and distributed customer support engineers.
Previous technical experience in roles such as Support Engineer, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
Proven experience within a customer support organization for a SaaS company; Open Source Software experience is preferred.
Technical breadth and depth in ClickHouse or domains relevant to ClickHouse, such as databases, OLAP, cloud native SaaS, Docker, Kubernetes.
Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity.
A mindset of teamwork, global engagement, empathy, and solving challenging problems.
A sense of adventure and urgency in building scalable, high-performing databases.
The ability to build trusted relationships with colleagues, customers, and partners.
Self-driven, curious, and eager to continuously learn and grow.

Requirements

Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment.

Benefits

Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees.
Employer contributions towards your healthcare.
Every new team member who joins our company receives stock options.
Flexible time off in the US, generous entitlement in all countries.
A $500 Home office setup if you’re a remote employee.
Employee-driven international mobility - we enable you to relocate internationally if you wish.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Australia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Technical Customer Support Engineering Manager @ClickHouse

Customer Service

Salary 💸 unspecified	Remote Location Australia
Job Type unspecified	Posted Mar 21, 2025

️

📍	Be aware of the location restriction for this remote position: Australia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.