Back to Remote jobs >
Customer Service
Technical Customer Support
@Lempire
[Hiring] Technical Customer Support @Lempire
Mar 04, 2025 - Lempire is hiring a remote Technical Customer Support. 💸 Salary: unspecified. 📍Location: France.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Our customer support team is one of our biggest strengths of lempire 💪 because we attach great importance to supporting users and we want to maintain a relationship of trust.
- You will be the interface between the support team and the developer team.
- Help our customers to use lempire products (lemlist, lemcal, and lemwarm) successfully.
- Investigate, triage, and reproduce bugs to assist the support and dev teams.
- Train the level 1 support team.
- Report and organize feedback from our customers so that the developer team can focus on creating the most important features.
- Suggest ideas for improving the user support process and experience.
- Proactively share ideas and best practices to find new ways to contribute to the continued growth of lempire.
Qualifications
- You speak English perfectly. The whole support team speaks English, and the product team is French, so you need to have good professional French too.
- You have at least one year of experience in technical customer support.
- Experience in DNS management, server management, user management, and service configuration is highly appreciated.
- You have knowledge in web development (JS / DB / HTML / Liquid syntax / ...) and are willing to learn more.
- You have a detective soul and love to find creative ways to solve problems in the shortest possible time.
- You love digging into the code to uncover hidden issues.
- You like to solve problems and you like to learn new things.
- You are a doer. You know that "done is better than perfect."
- You are adaptable and like to work in a team.
Benefits
- Where you live, and work is totally up to you – we do have an office in Paris if you enjoy life at the office 🇫🇷.
- Profit sharing: When lempire wins, all team members share the profits.
- Alan Blue: Comprehensive 100% premium medical coverage for you and your family.
- Swile Meal Tickets: Enjoy daily meal tickets to fuel productivity.
- Navigo Card: Seamless commuting with a 100% covered Navigo card.
- Full-remote Work Setup: A well-funded home office budget to ensure seamless remote work.
- Bat(wo)man fund: Your dedicated budget for learning and development.
- Gear: Get a laptop + tools and equipment you need for your job.
- Team building: We all meet once per year at really cool places around the world.
Recruitment Process
- Chat with Victoire, our Talent Acquisition Manager.
- Interview with Mickael, our CTO and Daphné our TechCS leader.
- Business case async.
- Meeting with Daphné to review the Business case.
- Interview with our CEO to ensure a great cultural fit.
Similar Remote Jobs
More jobs at Lempire
-
Sales / Business unspecified EuropeMar 26, 2025
-
Software Development up to 65k based on experience + bonus FranceMar 13, 2025
More Customer Service jobs
-
Customer Service unspecified USAApr 03, 2025 -
Customer Service unspecified USAApr 03, 2025
-
Customer Service unspecified EuropeApr 03, 2025
More jobs in France
-
Project Management unspecified UK, France, ItalyApr 03, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,666 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: France |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
France
|
|
Job Type
unspecified
|
Posted
Mar 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: France |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
