[Hiring] Team Leader, Customer Support @Rocket Money
Mar 11, 2025 - Rocket Money is hiring a remote Team Leader, Customer Support. đź’¸ Salary: $50,000 - $65,000/year + bonus + benefits. đź“ŤLocation: USA.
Role Description
The Team Leader, Customer Support works to lead business initiatives to improve customer experience. They utilize their experience in the role to provide insights on support for specific areas of the customer experience. This team leader provides coaching and mentoring to team members while contributing to the growth of the support team.
- Provide resources and guidance for customers on how to get the most out of products
- Utilize online chat platform to support incoming customer questions regarding the app, their account, and other general issues
- Escalate technical issues to the Engineering team and communicate solutions to members
- Contribute to process improvements and development to enhance the customer experience through firsthand use of product and providing feedback to needed teams
- Troubleshoot connectivity issues with the company’s linking provider
- Draft support articles and assist with creating member tutorials
- Provide feedback to the product teams
- Works with leadership to efficiently allocate resources to meet Service Level Agreements (SLAs)
- Leads/mentors team members on their specialization within customer support and career development
Qualifications
- You have at least 3 years of experience in a customer service, or relevant role
Requirements
- You have experience in a B2C technology company
- You have experience in a leadership role
- You have experience with design processes and implementation for technology products
Benefits
- Health, Dental & Vision Plans
- Life Insurance
- Long/Short Term Disability
- Competitive Pay
- 401k Matching
- Team Member Stock Purchasing Program (TMSPP)
- Learning & Development Opportunities
- Tuition Reimbursement
- Unlimited PTO
- Daily Lunch, Snacks & Coffee (in-office only)
- Commuter benefits (in-office only)
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$50,000 - $65,000/year + bonus + benefits
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 11, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
