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Customer Service
Sr. Manager, Digital Customer Success Programs
@Alteryx, Inc.
[Hiring] Sr. Manager, Digital Customer Success Programs @Alteryx, Inc.
Apr 03, 2025 - Alteryx, Inc. is hiring a remote Sr. Manager, Digital Customer Success Programs. 💸 Salary: $150,000 - $200,000. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As the Leader of Digital Customer Success Programs, reporting to the VP, Customer Success, you will drive the strategy, development, and execution of digital engagement programs across the customer lifecycle.
- Oversee the testing, deployment, and optimization of digital touchpoints, including onboarding, adoption, Community engagement, User Groups, blogs, podcasts, and other scalable motions.
- Empower Customer Success Managers (CSMs) and account teams to focus on strategic engagements.
- Scale customer success initiatives across all regions, segments, and products to achieve digital-first, human-connected experiences.
- Partner closely with Marketing, Product, Technical Pre-Sales, and Customer Education to enhance the digital customer journey and drive measurable impact.
Qualifications
- 7+ years of experience in Customer Success and/or Program Management, with a focus on Digital or Scaled Customer Success in the technology sector.
- 5+ years of leadership experience, ideally within Customer Success.
- Experience leading a global team across multiple time zones, languages, and cultural backgrounds.
- Executive communication skills, including presenting strategies and program results to senior leadership.
- Deep understanding of the Alteryx user landscape, particularly at the end-user level, where scaled engagement has the highest impact.
- Data-driven decision-making: Experience leveraging customer insights and success metrics to inform and refine strategy.
- Technical acumen: Ability to identify dependencies and opportunities across digital engagement platforms (e.g., Community, Customer Portal, In-Product, Email, etc.).
- Strategic advocacy & resource allocation: Ability to champion program needs while optimizing resources effectively.
- Adaptability & problem-solving: Ability to navigate multiple and shifting priorities and unexpected challenges with confidence.
- Bachelor’s degree or equivalent experience required.
Requirements
- Define & Drive Strategy: Develop and present the strategy and success measures for scalable Customer Success digital programs spanning all products, segments, and customer journey stages.
-
Lead a High-Impact Team: Manage a team of program owners responsible for executing and optimizing digital engagement initiatives, including:
- Automated lifecycle touchpoints for onboarding and adoption
- Podcasts, blogs, and guides to engage and educate customers
- User Groups and Community
- Live Webinars to foster peer-to-peer learning
- Community engagement events that enhance customer connections
- Cross-Functional Leadership: Collaborate with Marketing, Pre-Sales, Sales, Customer Success, Education, and Operations to align digital touchpoints with broader customer engagement efforts.
- Navigate Challenges & Change: Lead through escalations, program pivots, and technology or launch challenges with a solutions-oriented approach.
- Optimize Technology & Tools: Identify and drive technology requirements for program execution, leveraging Gainsight, Khoros, Salesforce, Teams, Zoom, Alteryx, Tableau, and internal tools.
- Strategic Planning & Budgeting: Provide input on annual planning and budget allocation for Community programs, ensuring alignment with business priorities.
Benefits
- Compensation: The salary range for this role in the United States is $150,000 - $200,000.
- Employees may also be eligible for a wide range of other benefits, such as a bonus or commission, medical, retirement, financial, wellness, time off, employee discounts, and others.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$150,000 - $200,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
