[Hiring] Sr. Customer Success Manager @Maropost
Mar 21, 2025 - Maropost is hiring a remote Sr. Customer Success Manager. 💸 Salary: unspecified. 📍Location: Canada.
Role Description
In your role as a Sr. Customer Success Manager, you will aim to thrive among the AMEA & EMEA based success team and partner with customers to identify how organizations can optimize the Maropost product suite including ecommerce site management, retail POS software, marketing cloud software, and an AI-driven search and merchandising.
- Manage a portfolio of 30-50 accounts with goals to improve customer retention rates, growth and overall customer satisfaction.
- Actively participate in customer onboarding, adoption, to ensure a smooth and positive experience and ensure that customers receive value from the Maropost product offering.
- Assist your customer throughout their lifecycle by deeply understanding customer's needs, participating in account reviews, demonstrate knowledge of complex selling and effectively articulating the Maropost value proposition + return of investment across the prospect buyer map.
- Proactively create + refresh individual territory strategies to develop and grow wallet-share.
- Drive the adoption of our products by understanding customer needs and providing tailored solutions.
- Maintain a thorough understanding of the industry, seasonality, and business trends/events, and continually monitor competitor/industry developments.
- Act as the voice of the customer within the organization, ensuring customer feedback is incorporated into product development and company strategy.
- Develop and maintain strong relationships with key customers, acting as their advocate within the company.
- Monitor and analyze customer success metrics, providing regular reports to senior leadership.
- Be prepared for travel as necessary.
Qualifications
- Experience in a high-growth, SaaS scaleup with fast-paced, rapidly changing environment is essential.
- Experience in Mar-Tech, Commerce, and/or Email Solutions is required.
- 5+ years of experience in customer success, account management.
- Proven track record of driving customer retention, adoption, and growth in a SaaS environment with a track record of delivering over 100%+ NRR.
- Strong sales fundamentals, business & sales acumen.
- Coachable, authentic, hungry, driven, energetic, curious, passionate, entrepreneurial, and analytical in nature.
- Excellent presentation and written business communication skills; ability to lead meetings internally and externally and executive briefing.
- Experience creating a demand generation engine for upsell and cross sell opportunities.
Benefits
- Extended Healthcare
- Stock Options
- Dental Care
- Vision Care
Equal Employment Opportunity
Maropost is deeply committed to promoting diversity, advancing equity, and fostering a culture of inclusion. Therefore, we invite applications from marginalized and equity-seeking groups. Individuals seeking employment at Maropost are considered without regards to race, colour, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please feel free to alert us of any accommodation needed at hr@maropost.com.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
