Back to Remote jobs >
Customer Service
Sr. Application Support Representative
@Sunrun Inc
[Hiring] Sr. Application Support Representative @Sunrun Inc
Mar 27, 2025 - Sunrun Inc is hiring a remote Sr. Application Support Representative. đź’¸ Salary: 30.45 to 36.54 usd/hour. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Sr. Application Support Representative troubleshoots applications and communicates with employees regarding all applications-related issues.
- Supports and troubleshoots application, network, and hardware problems
- Documents and trains users on common problems and related solutions
- Triages and resolves critical escalated IT issues for developers and engineers
- Works closely with the development team, attends stand-ups, discusses critical issues, helps resolve and track software bugs
- Develops and maintains strong professional relationships with counterparts of engineering and customer support departments
- Monitors and manages alerts related to application and system procedures; uses monitoring tools to understand and provide services proactively
Qualifications
- High school diploma or equivalent
- Minimum of 3 years of computer hardware/software support experience with mac and Windows Operating Systems
- Experience with Google apps and Okta
- Advanced technical and application troubleshooting abilities
- Knowledge of Linux/Unix operating systems is preferred
- Familiarity with Salesforce, ServiceNow, Okta, Jira, Dizzion, or inContact is preferred
- Experience building out automations using Python
- Strong organizational, planning, and reporting skills
- Demonstrated presentation and facilitation skills
- Knowledge of business processes
- Intermediate keyboard skills; Microsoft Excel and Word
- Ability to work independently and as part of a team
- Excellent communication skills; ability to communicate effectively over phone, email, and chat
- Ability to work rotating on-call shifts
Benefits
- Health insurance coverage
- Wellbeing program
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO)
- Annual bonus eligibility, based on both company and individual performance
- Short- and long-term incentives and program-specific awards
Similar Remote Jobs
More jobs at Sunrun Inc
-
Sales / Business unspecified USAMar 28, 2025
-
Software Development $188,520.49 to $226,224.59 USAMar 26, 2025
-
Project Management $76,415.98 to $101,887.97 USAMar 20, 2025
More Customer Service jobs
-
Customer Service competitive monthly salary + bonuses GreeceMar 31, 2025
-
Customer Service attractive salary with additional benefits GermanyMar 31, 2025 -
Customer Service competitive salary SpainMar 31, 2025
More jobs in USA
-
All others unspecified USAMar 31, 2025
-
Software Development $135,700 - $223,900 USAMar 31, 2025
-
Product $135,700 - $223,900 USAMar 31, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,754 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
30.45 to 36.54 usd/hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
