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Customer Service
Spotify Customer Service Expert
@Sutherland
[Hiring] Spotify Customer Service Expert @Sutherland
Apr 15, 2025 - Sutherland is hiring a remote Spotify Customer Service Expert. 💸 Salary: competitive salary. 📍Location: Bulgaria.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Ready to rock the customer service world? Here's your backstage pass to becoming a Spotify Support Superstar:
- Drop beats of wisdom via chat to our awesome users
- Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
- Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
- Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone
Qualifications
- Swedish language skills that would make a poet swoon (C1 level)
- English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
- A valid work permit to work in the EU and permanent residence in Bulgaria
- Flexibility to groove on different shifts, including weekends
- Previous customer service gigs? That's music to our ears!
- Communication skills smoother than a jazz saxophone solo
- A positive attitude that could cheer up even the grumpiest of metal heads
- Ability to break down complex info like it's a sick beat – simple and catchy
- A "can-do" spirit that would impress a rock star
Benefits
- Long-term job security with permanent contract
- Additional health insurance and life insurance
- 21 days of paid annual leave
- 1.5h paid breaks per day
- Food vouchers
- Clear career path within the company
- Ability to work from home after training in our modern Sofia office
- Competitive salary
- World-class on-the-job training
- Fully digital employee services through eSignature
- Employee assistance program, including 24/7 access to psychological support
- Employee discounts portal, featuring over 20 exclusive discounts
- Employee referral program
- Rewards and recognition program
- Relocation package if you are relocating from another city or country
- Multisport card partially covered by the company
- In-house learning and development portals with training options for Certification
- Multiple events organized in the office for employee engagement as well as wellness initiatives
- Gift for birth or adoption
- Corporate social responsibility events and team buildings
- Exposure to global business knowhow
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️
| 📍 | Be aware of the location restriction for this remote position: Bulgaria |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary
|
Remote
Location
Bulgaria
|
|
Job Type
full-time
|
Posted
Apr 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Bulgaria |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
