[Hiring] Specialist II, Tech Support @NextGen Healthcare India Pvt Ltd
Mar 28, 2025 - NextGen Healthcare India Pvt Ltd is hiring a remote Specialist II, Tech Support. 💸 Salary: unspecified. 📍Location: India.
Role Description
The Technical Support Specialist II provides technical and/or application support on various issues related to software, hardware, and peripherals, while exercising skilled problem analysis and judgement.
- Support multiple applications and solutions including client workstations, servers, hosted & virtual environments, and storage solutions.
- Perform root cause analysis and develop checklists for resolution of typical problems.
- Consult with clients via telephone and remote access to deliver technical and/or application expertise for the company's products and services.
- Diagnose, evaluate, research and resolve software and infrastructure-related issues.
- Create or enhance detailed descriptions of client reported issues, record troubleshooting analysis, and document actions taken to resolve issues using support software.
- Review documentation and troubleshooting of cases handled/transferred by other Technical Support Analyst team members for thoroughness and accuracy.
- Author, edit, and review knowledge articles for thoroughness and technical accuracy.
- Manage client initiated or internal escalations involving critical incidents or complaints.
- Expand breadth and depth of knowledge of NextGen Healthcare solutions and applicable 3rd party products through training and courses.
- Be available to participate in and provide support to NextGen Healthcare clients after-hours and/or on-call as part of a rotating schedule.
- Assist junior analysts regarding policies, procedures, standards, and skills to enhance expertise of Tier 1 Support Analysts.
- Perform other duties that support the overall objective of the position.
Qualifications
- Bachelor’s degree in Computer Science, Software Engineering or equivalent program.
- Relevant technical certifications are a plus, such as CompTIA A+, Microsoft, AWS, or Health IT.
- 3+ years' experience in a technical support role, preferably in healthcare technology.
- Technology experience in software development, networking, system administration, hardware, operating systems, databases (Oracle and/or SQL), remote connectivity, security, or specific NextGen Healthcare or competitor application expertise.
Requirements
- Advanced knowledge of Structured Query Language (SQL) and tSQL triggers, stored procedures, etc.
- Ability to read/write at least one computer language such as PowerShell or Python.
- Knowledge of open-source systems, software, protocols, components and standards including PHP, Apache, Linux, MySQL, Centos, Windows, Health Level Seven (HL7).
- Knowledge of different standards for transfer of clinical and administrative data within Healthcare (Fast Healthcare Interoperability [FHIR], Digital Imaging and Communications in Medicine [DICOM]).
- Knowledge of IT Infrastructure such as database solutions, operating systems, servers, networks, and hosting environments.
- Understanding of troubleshooting methodology and NextGen Healthcare or competitor products and solutions.
Knowledge, Skills & Abilities
- Customer service, analytical, problem solving, communication, and interpersonal skills.
- Ability to understand technical concepts related to applications integration with database and servers.
- Ability to apply troubleshooting techniques to identify application malfunctions, isolate causes, and resolve issues.
- Ability to work in a fast-paced environment and stay organized.
- Ability to prioritize workload, multi-task, and meet deadlines.
Company Description
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We reimagine ambulatory healthcare and design award-winning solutions to practices to achieve better outcomes and build healthier communities.
It’s our mission, and a journey. A mission you can believe in. Talented, dedicated people. Values that matter. A place you can make a difference. Join us, and believe in better.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
