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Service Desk Co-Ordinator @Everfield

[Hiring] Service Desk Co-Ordinator @Everfield

Mar 06, 2025 - Everfield is hiring a remote Service Desk Co-Ordinator. 💸 Salary: unspecified. 📍Location: Australia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are now seeking a dynamic and customer-focused individual to join our team as a Service Desk Co-Ordinator, primarily covering our Australian and Far-Eastern markets. The successful candidate will play a crucial role in ensuring the smooth functioning of our customer support operations.

What you will do:

  • Provide outstanding customer service by responding to inquiries and resolving issues in a timely, detailed and efficient manner.
  • Efficiently manage and prioritise support tickets to meet service level agreements.
  • Act as the first point of contact for customer support, ensuring a positive experience for our customers.
  • Contribute to the development and updating of knowledge base articles for both customers and internal use.
  • Demonstrate an investigative/inquisitive nature to identify and analyse issues reported by customers.
  • Collaborate with technical teams to troubleshoot and resolve complex software-related problems.
  • Quickly grasp and adapt to new functionality to stay up-to-date with the latest software developments.

Qualifications

  • Excellent customer service skills, both written and verbally.
  • Proven ability to multi-task and prioritise issues as required.
  • Ability to learn and adapt quickly to changing functionality and features within a software product.
  • An investigative/inquisitive nature.
  • High attention to detail.
  • Strong organisational abilities.
  • Ticketing system experience would be favourable, for example Zendesk.
  • Flexible to travel within Australia when required to meet with Customers or support meetings and/or exhibitions (if required).
  • Flexible to start/finish later if required (notice will always be given).

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Australia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Service Desk Co-Ordinator @Everfield
Customer Service
Salary 💸 unspecified
Remote Location
Australia
Job Type full-time
Posted Mar 06, 2025
Apply for this position Unlock 54,863 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Australia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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