Senior Manager - GCS International Programs @Coinbase Careers Page

[Hiring] Senior Manager - GCS International Programs @Coinbase Careers Page

Apr 03, 2025 - Coinbase Careers Page is hiring a remote Senior Manager - GCS International Programs. 💸 Salary: unspecified. 📍Location: Ireland.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves managing and growing the International Consumer Support Programs team at Coinbase.

Drive the strategy and execution behind a world-class support experience that scales globally but feels local to customers.
Lead a small, high-impact team focused on optimizing the global support model across agent-handled interactions and self-service/automation.
Own support readiness for international launches, ensuring quality and consistency in every country served.
Present regularly to country directors, regional MDs, and regulators to ensure customer trust and exceed competitor experiences.

Qualifications

6+ years of proven experience in financial services, technology, and/or customer support leading large teams across multiple countries/regions.
Subject matter expertise in customer support, payments (fiat or crypto), compliance, risk operations, and/or client services.
Experience working with global outsourcing providers and senior leadership.
Experience managing or mentoring a team.
Strong cross-functional leadership and communication skills.
Comfort presenting to executive audiences and external stakeholders.
A balance of strategic thinking and operational execution.
Passion for improving the customer experience and adapting it to local needs.

Requirements

Motivated by Coinbase’s mission and crafting a seamless support experience for the global customer base, including a deep passion for products within the broader crypto space.
Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
Travel requirements up to 25% to Coinbase offices and vendor locations (depending on business need).

Company Description

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Ireland
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Senior Manager - GCS International Programs @Coinbase Careers Page

Customer Service

Salary 💸 unspecified	Remote Location Ireland
Job Type unspecified	Posted Apr 03, 2025

️

📍	Be aware of the location restriction for this remote position: Ireland
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.