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Customer Service
Senior Manager, Customer Onboarding
@Tekmetric
[Hiring] Senior Manager, Customer Onboarding @Tekmetric
Mar 28, 2025 - Tekmetric is hiring a remote Senior Manager, Customer Onboarding. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
- Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
- Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
- Collaborate with sales, product, customer success, and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
- Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
- Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices.
- Work closely with clients to understand their business needs and tailor the onboarding experience accordingly.
- Establish clear communication and project management protocols to ensure timely and successful implementations.
- Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities.
- Manage customer expectations and address any issues that may arise during the onboarding process.
Qualifications
- Bachelor’s degree in business, communication, or a related field.
- 3-5 years of people management experience.
- 5+ years of experience in customer success, account management, or a related field within the SaaS industry.
- Proven track record of managing teams, improving customer onboarding processes, and meeting target KPI’s for the business.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
- Data-driven mindset with a strong analytical approach to problem-solving.
- Ability to work in a fast-paced, dynamic environment.
Requirements
- Successful candidates will also demonstrate many of the characteristics that our core values represent:
- Build things that matter: You have a love of building something new or improving on current processes and care about making a positive difference.
- We’re all entrepreneurs: You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity.
- Yes before no: You keep an open mind and are excited about new ideas and helping others actualize their ideas.
- We matter to each other: You care about people and see the success of one is success for us all.
Benefits
- Flexible and remote work opportunities.
- Generous PTO.
- Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones.
- Excellent Medical, Dental, Vision and Prescription Drug Coverage.
- 401(k) Retirement Savings Plan with a 6% Match.
- Employer covered STD, LTD, Life and AD&D Insurance Programs.
- Up to $60 monthly for wellness expenses and activities.
- Education Assistance - includes undergraduate/graduate courses and continuing education.
- Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
