[Hiring] Senior IT Technician @Wiz, Inc.
Mar 20, 2025 - Wiz, Inc. is hiring a remote Senior IT Technician. đź’¸ Salary: unspecified. đź“ŤLocation: Japan.
Role Description
We’re looking for an outstanding Senior IT Technician to help spread the Wiz magic. Reporting to the IT Manager, you will work in a remote capacity as part of the broader IT organization. Being reliable and quick on your feet will be your strongest asset as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe. Being able to support employees in both Japanese & English will be a requirement for this role.
- Provide tier 1 support for all end users remotely
- Diagnose and resolve technical issues including those related to macOS, Windows, Linux, audiovisual systems, office networks, peripherals, and software
- Participate in asset management activities related to both hardware and software
- Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
- Draft and update detailed internal and end user facing documentation related to supported technologies and processes
- Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs
- Stay current on technologies used by the company and all internal changes, and train employees on best practices
Qualifications
- 5+ years of experience supporting end users remotely
- Significant experience providing software support to Windows and macOS users
- Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
- Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
- Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure
Requirements
- Professional experience with cloud service providers such as AWS, GCP, and Azure
- Demonstrable, strong interest in security and cloud technologies
- Fluency in operating within highly regulated environments
Company Description
Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Similar Remote Jobs
More jobs at Wiz, Inc.
More Customer Service jobs
-
Customer Service unspecified USAMar 23, 2025
-
Customer Service unspecified USAMar 23, 2025
-
Customer Service competitive salary based on experience USAMar 23, 2025
More jobs in Japan
-
Customer Service unspecified JapanMar 23, 2025
-
All others competitive base salary Europe, UK, India +4 moreMar 23, 2025
.png?1716494566){kind=logo}
Kickstart Your Job Search
Unlock 53,072 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Japan
|
|
Job Type
unspecified
|
Posted
Mar 20, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
