[Hiring] Senior Customer Trust Analyst @Abnormal Security
Mar 25, 2025 - Abnormal Security is hiring a remote Senior Customer Trust Analyst. 💸 Salary: $123,000 - $145,000 usd. 📍Location: USA.
Role Description
Abnormal Security is seeking a motivated Senior Customer Trust Analyst to join our Security & Privacy team. In this pivotal role, you will be responsible for spearheading our customer trust initiatives, with a key focus on managing the security and privacy questionnaire process. You will work closely with cross-functional teams—including legal, compliance, product, and engineering—to ensure that every element of our trust communications, documentation, and processes is not only current but also strategically aligned with our organizational goals.
Your role will involve a blend of strategic oversight and hands-on execution. Leveraging your strong analytical skills and meticulous attention to detail, you will analyze and optimize our trust workflows, ensure our content remains evergreen, and refine response strategies to meet evolving industry standards. As a trusted subject matter expert, you will be instrumental in driving improvements across our trust operations, ensuring that best practices in customer trust are effectively communicated and implemented across the organization.
This position offers the opportunity to make a significant impact on our trust program while advancing your professional growth in a dynamic, collaborative environment. You'll be at the forefront of safeguarding our customer relationships and elevating our security posture, ensuring that Abnormal Security remains a leader in customer trust.
Qualifications
- A strategic thinker who thrives in dynamic, fast-paced environments and drives initiatives forward with confidence and expertise.
- Possesses advanced analytical skills, adept at leveraging data to identify trends and develop strategic recommendations for trust, privacy, and security initiatives.
- An influential communicator who excels at translating complex technical concepts into clear, actionable insights for both technical and non-technical audiences.
- A collaborative team member committed to fostering open communication and working effectively with legal, privacy, compliance, and product teams to achieve organizational goals.
- High attention to detail, process, and organization with strong project management skills to ensure accountability and results.
- Ability to adapt to change, including evolving business and technical environments, and manage multiple priorities while meeting deadlines in a fast-paced environment.
- Dedicated to upholding the highest ethical standards, ensuring that sensitive information is managed with unwavering discretion and integrity.
Requirements
- 3+ years of experience in cybersecurity, GRC, and/or technical compliance roles.
- Bachelor’s degree or equivalent practical experience, with a preference for candidates who have pursued further training or certifications relevant to customer trust, security, or privacy management.
- Proven experience in managing the security questionnaire process, ensuring responses are accurate, timely, and aligned with broader risk management objectives.
- Exceptional attention to detail and advanced analytical skills, with a demonstrated ability to leverage data for trend identification and to drive strategic decision-making.
- Excellent written and verbal communication skills, capable of translating complex technical information into clear, actionable insights for both technical and non-technical stakeholders, including senior leadership.
- A collaborative leader who thrives in a fast-paced, cross-functional team environment, adept at managing relationships across legal, compliance, product, and engineering teams.
- Solid foundational understanding of privacy, security, and customer trust concepts, with the ability to apply these principles effectively within an evolving digital landscape.
- Proven ability to manage multiple priorities and meet deadlines consistently, underpinned by strong organizational and time management skills.
- Proven project management experience, including managing multiple concurrent compliance projects with competing deadlines and leading cross-functional teams across technical and business units.
- Experience with project management methodologies (Agile, Waterfall) and tools.
Nice to Have
- Experience working in cybersecurity, SaaS, or technology-focused environments.
- Prior big 4/Consulting experience.
- Familiarity with trust center operations, privacy regulations, and compliance standards (e.g., GDPR, CCPA).
- Prior exposure to trust-related tools and methodologies.
- Relevant certifications (e.g., CIPP, CIPM, or similar) are a plus.
- Familiarity with GRC tools such as Safebase and Responsive.
Benefits
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Base salary range: $123,000 — $145,000 USD
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$123,000 - $145,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
