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Customer Service
Senior Application Support Engineer
@Moneybase plc
[Hiring] Senior Application Support Engineer @Moneybase plc
Mar 13, 2025 - Moneybase plc is hiring a remote Senior Application Support Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: Malta.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Senior Support Engineer, you will provide Level 2 technical support for financial systems, troubleshoot escalated issues, and ensure seamless operations. You will collaborate with teams to enhance support processes, maintain compliance standards, and improve overall IT efficiency.
- Provide Level 2 technical support for financial applications and trading systems.
- Troubleshoot and resolve escalated IT support tickets related to investment platforms, portfolio management software, and risk management tools.
- Support Bloomberg, Reuters, and other financial market data systems to ensure seamless operations.
- Collaborate with Level 1 support teams to enhance knowledge sharing and reduce ticket escalations.
- Contribute to existing knowledge base to improve Level 1 support efficiency, documenting troubleshooting steps and resolutions.
- Escalate unresolved issues to Level 3 support or other specialized teams (e.g., development, network engineering, security) and work closely with these teams to ensure timely resolution.
- Work closely with compliance and risk management teams to ensure regulatory IT requirements are met.
- Assist with financial system deployments, updates, and integrations while ensuring minimal disruption to business functions.
- Monitor critical systems and applications for performance issues and errors, responding to alerts and taking appropriate action.
- Document solutions, processes, and troubleshooting steps in the company’s knowledge base.
- Provide end-user training and guidance to improve IT proficiency within the organization.
- Ensure IT processes align with financial industry standards and compliance regulations.
Qualifications
- Educated to degree level or equivalent
- 3+ years of experience with MS SQL Server and .NET technologies (Must-have).
- 3+ years of experience working with NoSQL and relational database management systems (Must-have).
- Strong knowledge of investment management software, trading platforms, and compliance systems.
- Experience troubleshooting financial data feeds, transaction processing systems, and market connectivity issues.
- Familiarity with portfolio management tools, algorithmic trading systems, and risk analysis software.
- Knowledge of ITIL frameworks and experience with ticketing systems like ServiceNow, Jira, or Zendesk.
- Strong problem-solving skills with an ability to work independently and handle pressure effectively.
- Excellent communication skills with the ability to explain technical issues to non-technical users.
Benefits
- Health Insurance and fitness allowances
- Study Leave
- Fully paid sponsorship schemes for further studies
- Exposure to the very latest technologies
- Opportunities for career growth
- Variable bonus linked to KPI
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| đź“Ť | Be aware of the location restriction for this remote position: Malta |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Malta
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Malta |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
