[Hiring] Risk Operations Specialist @Ramp
Mar 20, 2025 - Ramp is hiring a remote Risk Operations Specialist. đź’¸ Salary: $92,100 - $171,500 depending on location. đź“ŤLocation: USA, Canada.
Role Description
As an early member of Ramp's Collections Operations team, you will help execute and maintain operational initiatives that enable collecting from Ramp’s delinquent and high-risk customers. This role requires excellent communications, negotiation, and decision-making skills. We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers.
- Ensure timely collections from delinquent and high-risk small business and commercial accounts through outbound and inbound communication across email and phone channels
- Balance customer’s ability to pay, reconcile customer payments, and Ramp’s risk appetite to negotiate payment plans to reduce credit losses, and ensure customer’s financial well-being
- Partner with strategy and legal teams to develop collection strategies, payment plans and operating procedures to ensure efficient collections operations
- Partner with product and engineering teams to build and scale Ramp’s operational platform and tooling for the collections program
- Ensure operational excellence by meeting team KPIs and SLAs
Qualifications
- Minimum 3 years of experience in collections, recoveries or credit risk management operations via phone
- Strong background in customer support via phone and email
- Experience with financial products like credit cards, loans, mortgages, etc.
- Excellent written and verbal communication skills
- Investigative and critical thinking skills
- BA/BS from an accredited university
- Proven analytical and problem-solving skills with a strong attention to detail
- Strong negotiation skills
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
Nice-to-Haves
- Experience in high growth startups
- Experience building complex financial products
- Experience in SMB or Commercial collections
Compensation
- For candidates located in NYC or SF, the pay range for this role is $102,300 - $171,500.
- For candidates located in all other locations, the pay range for this role is $92,100 - $154,350.
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF
- Pet insurance
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| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$92,100 - $171,500 depending on location
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
