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Regional Client Manager
@Honor
[Hiring] Regional Client Manager @Honor
Apr 04, 2025 - Honor is hiring a remote Regional Client Manager. đź’¸ Salary: $62,100 - $64,000 usd. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a Regional Client Manager who can proactively create a seamless and high quality experience for clients in close coordination with multiple partner agencies. If you love helping people and families, are organized, have a strong sense of ownership and collaborate well, we would love to meet you and share more about what we might create together.
- Manage partner relationships
- Coordinate with partner agencies to understand client needs and requirements, and translate them into care plans and actionable next steps
- Work in tight coordination with partner agencies providing real-time updates and regular check-ins on client status, issues or changes
- Triage partner requests and manage expectations appropriately
- Provide exceptional service to clients and caregivers
- Guide clients and their families through the entire care process - from the start of care to end of service
- Build relationships with clients through regular check-ins and by managing their care including changes in schedule or care plan
- Build relationships with CarePros (care providers) in your area to facilitate quality matches between CarePros and clients
- Collect and provide direct feedback and coaching to CarePros as required
- Partner across Honor to deliver a seamless experience
- Effectively prioritize work daily in partnership with Honor’s Frontline support team
- Work with the support team to manage real-time updates to client on any questions, issues, or changes
- Drive scheduling and staffing in close coordination with the staffing team to ensure the client has a consistent and reliable schedule
- Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro admin/HR
- Manage escalations and challenging care situations including investigation and stakeholder management
Qualifications
- 3+ years of experience working in a complex client or patient management position or demanding customer service role
- Strong sense of ownership and a track record of managing processes with strong attention to detail
- Ability to work autonomously and effectively prioritize competing tasks
- Demonstrated ability to collaborate and get things done by working through others
- Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation
- Excellent communication and listening skills, particularly via the phone
- Positive and can-do attitude
- Confidence and creative problem-solving skills
- Ability to work in a fast-paced environment
- Flexibility and availability to occasionally respond on evenings or weekends
Requirements
- Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
- Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match.
- We provide medical, dental and vision coverage including zero cost plans for employees.
- Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
- We offer a generous time off program, mental health benefits, wellness program, and discount program.
Benefits
- Hiring Salary Range: $62,100 - $64,000 USD
- Hiring Variable Compensation Range: $62,100 - $64,000 USD
Company Description
Honor exists to expand the world’s capacity to care. We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.
- Founded in 2014
- Now a Series E funded “Unicorn” valued at over $1B
- Leads the world’s largest home care network with the most advanced care platform
- Acquired Home Instead in August 2021, creating a global company revolutionizing care for older adults
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$62,100 - $64,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
